Retail Facilities Coordinator – 12-Month Contract – Afternoon Shift

Contract

Department: Other

Employee Type: Contract

Full-Time/Part-Time: Full-Time

Compensation: CAD 50,000 - CAD 65,000 - yearly

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifullydesigned lifestyle products, and the creative people who help make it all happen. We believein real books, living life fully and generously, being kind to each other and to the environment,and that stories — big and little — connect us. Indigo is our customer's happy place — for joyfulmoments of discovery and to connect with people who share their passion for reading, theirbelief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe inthe power of people and their stories. We aim to attract top talent, nurture the potential ofour employees, and create space for everyone to thrive. Our Guiding Principles are thefew key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best

We Will Be Entrepreneurial

We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment

We Will Be Committed to True and Shared Value Creation

We Will Be Systems Thinking, Data Driven and AI enabled

MISSION

The Facilities mission is to deliver seamless facilities support to our Retail Store Teams. We manage services and complete repairs, projects, and rollouts quickly and efficiently, balancing budgets and cross-functional priorities. Our focus is to ensure the best possible employee and customer experience with minimal business disruption. Retail is our core business, and we approach every interaction with that in mind.

KEY PERFORMANCE METRICS

Facilities Help Ticket service level targets

Adherence to annual budgets

Invoice reconciliation

KEY ACCOUNTABILITIES

Functional

Manage all Help Tickets for assigned stores or service specialties within appropriate time frames

Communicate schedules, updates and resolutions to store leadership teams

Coordinate the contracting and completion of all Facilities work in assigned stores or service concentrations

Measure and report on contractor or vendor performance according to Indigo’s expectations for service quality and vendor specific KPIs





Ensure timely auditing and payment of all Facilities related invoices

Ensure compliance with Provincial and Federal health & safety legislation

Create and audit maintenance plans for all new and renovated stores

Coordinate with property managers and landlords as required

Perform urgent, time sensitive on-call rotational support within required time fames

Explore and stay abreast of cost saving and energy saving initiatives for better overall efficiencies

Proactively identify and anticipate store needs to develop preventative maintenance programs

Challenge the status quo by consistently identifying areas for improvement

Other duties as assigned

People

Develop and maintain excellent relationships with store leadership teams

Develop and maintain excellent relationships with cross functional partners

Act as an advocate for our customers by placing them at the forefront of all decision-making processes

Collaborate with others to drive flexible and iterative solutions.

Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself

Help others see the impacts of their efforts and proactively engage other functions to get input

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do

Celebrate diversity of thought and demonstrate an open mindset

Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes

Embrace, champion, and influence change through your team and/or the organization

Work as part of a team, in an open honest setting

Be open to feedback, coaching and support

Collaborate with others

SCOPE

Reports to: Senior Manager Facilities & Retail Services

KEY RELATIONSHIPS

Internal:

Team members from

Construction

Finance/Accounting

Regional Directors

Retail Operations

Store Design

Store Leadership Teams

Sustainability

External:

Property managers and landlords

Utility companies

Work Experience / Education / Certifications





Minimum five years of retail experience or of supporting retail

Sound knowledge of facility maintenance and repairs

Working knowledge of principles and practices of project management

Experience in expense and budget management

Sound knowledge of health, safety and environmental regulations

Proven experience with vendor collaboration

Skilled with Microsoft 365

Experienced in facilities ticket and invoicing software

Excellent verbal and written communicator

Analytical and agile decision maker

Retail Centric

Able to manage multiple priorities and identify urgencies

Independently motivated

Takes ownership and responsibility

Other (travel, Bilingual, etc.)

Minimal travel to Indigo stores and Home Office

Bilingualin French and English an asset

Ability to work nights and weekends as required during rotational on-call assignments

Working Hours: 12:00PM - 8:00 PM

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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📌 Retail Facilities Coordinator – 12-Month Contract – Afternoon Shift (Ontario)
🏢 Indigo
📍 Ontario