We are currently seeking a dedicated and experienced Branch Manager to oversee the operations of our coffee shop. As the Branch Manager, you will be responsible for leading a team of baristas and kitchen staff, ensuring excellent customer service, and managing the overall performance of the branch.

Responsibilities

Oversee day-to-day operations of the coffee shop branch

Recruit, train, and supervise staff members

Ensure high levels of customer satisfaction through exceptional service

Monitor inventory levels and order supplies as needed

Maintain cleanliness and organization of the branch

Handle customer inquiries, complaints, and feedback in a professional manner

Prepare reports on branch performance

Enforce company policies and procedures

Foster a positive and inclusive work environment

Skills

Previous experience in a managerial role,



preferably in the food service industry

Strong leadership and team management skills

Excellent communication and interpersonal abilities

Proven track record of achieving sales targets and goals

Ability to analyze financial data and make informed decisions

Knowledge of coffee preparation techniques and industry trends (preferred but not required)

Bachelor's degree in business administration or related field (preferred but not required)

Benefits

Market-competitive salary and benefits package

Opportunities for career growth and advancement

Employee discounts on coffee and food items

Positive and supportive work environment

Paid time off and sick leave

#J-18808-Ljbffr

📌 Manager (Quebec City)
🏢 Hinnawi Bros
📍 Quebec City