Serve individuals in need as a Front Line Worker with The Salvation Army, engaging clients and ensuring their needs are met through comprehensive support. This position emphasizes safety, service, and community engagement.

This Front Line Worker role focuses on client services in alignment with The Salvation Army's mission. You will initiate contact with clients, conduct intake procedures, and provide urgent assistance as necessary. Strong communication and teamwork skills are vital for this position in a supportive workplace that addresses challenging situations.

Key Responsibilities:

- Initiate contact and assess client needs regularly
- Conduct accurate intake and discharge procedures
- Provide emergency assistance, including meals and clothing




- Maintain security and follow safety procedures
- Document incidents and maintain records accurately

Requirements:

- Relevant post-secondary education in social work
- 1-3 years’ experience with vulnerable populations
- Knowledge of community resources and local support
- Effective communication and computer skills required
- Bilingual (English and French) is an asset

Bring your dedication to client service and safety as a Front Line Worker at The Salvation Army.
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📌 Customer Service Specialist (Service) (Ottawa)
🏢 The Salvation Army in Canada
📍 Ottawa