How do you live in the moment?”

The Behaviour Support Manager reports to the Director of Care and will serve as an in-house, on the identification and management of responsive behaviours. This dedicated Manager will function in a specialty role providing clinical care to older adults presenting with or at risk for responsive behaviours that may be associated with dementia, complex mental health, substance use and/or other neurological conditions. The Behaviour Support Manager will work in collaboration with the Behaviour Support Resource Team, Psychogeriatric Resource Consultants Geriatric Mental Health Outreach Team, Long Term Care Behaviour Support Outreach Team, hospitals, Ontario Health atHome, primary care providers, and other providers and professionals. The Behaviour Support Manager may also provide expert assistance to neighbouring LTCHs.

We’re seeking a compassionate, team-oriented Behavioural Support Manager who is driven to make meaningful connections and a positive impact.

Our brand-new Residence in beautiful Orléans, Ontario is now open, featuring 134 private rooms and 90 shared rooms - each designed with comfort and dignity in mind. Residents benefit from 24-hour nursing care and personalized support that help them live well, feel valued, and stay connected to what matters most.

Provide sound clinical knowledge and skills, act as clinical expert and resource, and provide comprehensive, quality client/family centered health care services.

Collaborate with Psychogeriatric Resource consultants and mobile behaviour support resources in the development/refresh of the LTCH’s Behaviour Support Resource Team (BSRT).

Provide leadership and support to the LTC home’s BSRT.

Facilitates Quality initiative meetings to ensure appropriate use of medications in the interest of resident safety and quality of life, lead the process to identify residents for antipsychotic medication reductions and implements non-pharmacological and monitoring strategies to manage expressive behaviours.





Participate in interdisciplinary care conferences with residents/families and health care team members for identification and management of the resident's personal expressions as required.

Coach LTC home staff in the use of frameworks such as PIECES and UFIRST to assess responsive behaviours, identify triggers and develop behaviour care plans and approaches to providing care to residents requiring behavioural support as well as their families.

Provide comprehensive bio-psychosocial geriatric assessments, treatment, follow-up and discharge planning in collaboration with the BSRT.

Provide coaching on the implementation of behaviour care plans and guide appropriate care plan transitions.

Aid in the transition of long-term care residents with responsive behaviours (recent or existing) between community, hospital and neighbouring long-term care homes (LTCHs).

Advocate for and protect the individual rights of residents/clients.

Proactively identify training and education needs for the home and coordination with the PRCs to deliver capacity building support.

Other duties as assigned and or indicated in Job Task Inventory

Current registration with the appropriate College registered with a regulatory authority in a Canadian jurisdiction, other than Ontario, and holds in that jurisdiction the equivalent of a certificate of registration authorizing independent practice in Ontario as of right exemption Bill 60,

Training in Gentle Persuasive Approaches (GPA), U-FIRST, P.I.Dementiability are an asset

Minimum one (1) year experience with clients in long-term care or residents in a longterm care home setting





Demonstrated knowledge and skill working with older adults presenting with or at risk for responsive behaviours that may be associated with dementia, complex mental health, substance use and/or other neurological conditions

Demonstrated ability to take professional accountability for leading, organizing, providing and delegating care activities for residents and families

Experience with quality improvement methods and processes an asset

Basic computer skills – Microsoft Word, Excel and online learning utilities including ability to use electronic communication devices preferred

Demonstrate flexibility in schedule to ensure all shifts (Days, Evenings, and Nights) get support if needed

To show evidence of being focused on people’s feelings when interacting and knowing how to turn a task into positive social interaction.

To undertake and meet all legal requirements within a context of promoting individuals’ rights and measuring/reducing elements of risk.

As a condition of employment, candidates are required to submit documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X-ray (within the last year), as per Public Health requirements

Vaccination requirements are subject to changes as determined by the Employer.

French speaking an asset

Competitive wages

Employee and Family Assistance Program

Support for personal and professional growth

As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

If you require accommodation at any time during the recruitment process, please contact the hiring manager.

Monday, Tuesday, Wednesday, Thursday, Friday. Flexibility for occasional evenings and weekends.

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📌 Overnight Support Manager (Ottawa)
🏢 Cardinal Creek Residence
📍 Ottawa