Contribute to patient care with Felix as a Customer Experience Coordinator. Engage with patients through chat and email, providing personalized support and solutions in a remote Canadian setting.

Felix is a leading digital healthcare company seeking a detail-oriented Coordinator to enhance patient interactions. In this role, you will support patients through their healthcare journey, working collaboratively with various partners. Your ability to think critically, address concerns promptly, and ensure patients feel valued will be key to your success.

Key Responsibilities:
Provide personalized support via chat and email
Collaborate with pharmacy and medical partners
Guide patients through onboarding processes
Identify and improve AI-generated responses
Capture and share patient insights across the organization

Requirements:
Experience in customer-facing roles, high volume preferred
Familiarity with Intercom Helpdesk or similar tools
Background in telehealth or digital health is a bonus
Solid communication with precision and warmth
Self-directed problem-solving skills are essential

Support Felix in making healthcare accessible and enjoyable for all Canadians.
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📌 Customer Experience Coordinator At Felix Edmonton
🏢 Felix
📍 Edmonton