Elevate your career as a Customer Care Center Trainer with Audio Nova, a Sonova Brand, focusing on training and development in a remote setting. Join a mission-driven team dedicated to enhancing hearing health and patient engagement.

As a full time Trainer, you will onboard new agents and facilitate ongoing development within Audio Nova's contact center. Collaborating across departments, your role focuses on delivering high-quality training and coaching to ensure exceptional service delivery.

This position is key to sustaining operational excellence and improving patient experiences in the U.S. and Canada.

Key Responsibilities:
Facilitate onboarding programs for newly hired agents
Deliver engaging virtual and self-paced training sessions




Develop and maintain comprehensive training materials
Conduct individual and group coaching to improve performance
Collaborate with cross-functional teams on training initiatives

Requirements:
Associate's or Bachelor's Degree preferred
Minimum 2 years of training or coaching experience
Solid presentation and communication skills
Proficient in Microsoft Office Suite and virtual platforms
Experience in call center settings

Shape the future of hearing care by enhancing training and development at Audio Nova, empowering contact center teams to excel.
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📌 Remote Trainer For Customer Care Center Ottawa
🏢 Sonova Group
📍 Ottawa