Elevate customer service at TD as a Bilingual Contact Centre Representative. Provide legendary support for clients with expertise in banking needs through a hybrid work model in Toronto. As a Contact Centre Representative II, you will engage with customers in English and French, addressing inquiries through inbound and outbound calls. Your role is vital for TD's commitment to exceptional client experiences. You’ll achieve performance goals while enhancing your skills through continuous training and coaching. Key Responsibilities:
Deliver outstanding customer service through effective communication
Efficiently resolve inquiries at first contact
Meet performance metrics in quality and customer satisfaction
Participate actively in ongoing training sessions
Offer personalized advice based on customers' financial situations Requirements:
High School Diploma or equivalent
Previous customer service or call center experience
Exceptional listening and problem-solving skills
Ability to multitask with digital systems
Flexibility to adapt to various situations Contribute to a supportive team setting while enhancing your expertise in customer service with TD. #J-18808-Ljbffr

📌 Bilingual Contact Centre Representative At Td Toronto
🏢 TD Bank Group
📍 Toronto