You have experience with monitoring, log analysis and interpreting data to assess performance and customer impact. You recognise trends, investigate the root causes of incidents and translate insights into concrete improvement actions. You work accurately, analytically and independently, and remain effective under time pressure.
You communicate clearly and enjoy working with incident managers and technical teams. You are familiar with a dynamic operational environment where things can change quickly, and you are versatile in your working hours. Participation in an on-call rota may be part of the role.
Requirements
- You have experience in an operational, technical or service management environment, for example in monitoring, incident analysis or service improvement.
- You enjoy working with data and can translate insights into clear conclusions and improvement actions.
- You can structure technical issues and identify patterns, relationships and anomalies in data.
- You have an affinity with video services, technology and customer experience.
- You are familiar with terms such as DVB-C, MPEG-4, CDN, HEVC and OTT, or are motivated to develop your knowledge in these areas.
- Experience with monitoring, log analysis and video-quality monitoring tools, such as Grafana, Elasticsearch, Kibana and Conviva, is an advantage.
- Experience with queries, dashboards or ad hoc data analysis is an advantage.
- You communicate clearly and collaborate effectively with both technical and non-technical stakeholders.