Reception Agent - Full Time
Workplace: Hilton Garden Inn & Homewood Suites - Montreal Midtown
Metro Station: Namur
About Us
Located in the heart of the city, the Hilton Garden Inn & Homewood Suites Montreal Midtown is the ideal place for travelers seeking comfort, productivity and relaxation.
Being part of our team means evolving in a dynamic, up-to-date and welcoming environment, surrounded by colleagues passionate about customer service.
Why Join Us
Positive work atmosphere and dynamic team
Advancement opportunities within the hotel or across the Hilton network
Group insurance, employee assistance program, retirement plan with employer contribution
Recognition programs
Parking discounts
Preferred rates at Hilton hotels around the world
Tasks and Responsibilities
Welcome guests warmly and manage arrivals/departures according to Hilton standards.
Process reservations, modifications and special requests efficiently. (by phone or walk-in)
Inform clients about hotel policies and ensure their satisfaction.
Execute all tasks appearing on the checklist (Knowledge of VIPs of the day, groups and events of the day)
Perform system updates and accomplish any task related to the position.
Desired Profile
Relevant experience in a reception agent position.
Bilingualism (French and English essential, clientele predominantly English-speaking)
Excellent customer service skills and interpersonal abilities
Initiative
Ready to take on the challenge?
Join a team committed to service excellence and employee well-being. At Hilton Garden Inn & Homewood Suites Montreal Midtown, every day is an opportunity to make a difference.