Cohen Immigration Law is a leading Canadian immigration firm undergoing a major technology and operations transformation. We are investing in new tools, systems, and processes to deliver best‑in‑class client service at scale. We seek an experienced Director of Operations to own the firm’s internal systems, lead performance infrastructure, and drive this next phase of operational transformation.

Lead the architectural transformation from a traditional service model to a high‑velocity, technology‑enabled workflow.

Build and refine internal systems to identify and eliminate bottlenecks in the client lifecycle, ensuring seamless movement from data entry to finalization.

Ensure new digital tools and automated workflows are adopted consistently by the case management team.

Oversee evolution of team structures and remote/hybrid work setups as the department expands.

Performance, Metrics, and Continuous Improvement

Drive operational efficiency to achieve aggressive throughput targets, monitoring performance against defined unit economic models.

Prepare actionable reports for leadership regarding capacity planning and workforce productivity.

Maintain optimal supervision ratios and ensure quality standards are upheld during rapid scaling.





Governance, Compliance, and Operational Quality

Own quality assurance protocols to ensure that increased automation is backed by accountable human review and brand standards.

Partner with Sales leadership to manage inbound leads and ensure operations can handle the volume generated by high‑velocity sales channels.

Collaborate with technical leadership and Product Owners to test and refine new features and automation tools within the live operational environment.

Excel at developing, implementing, and ensuring adoption of processes that drive operational efficiency and excellence.

Comfortable using and rolling out modern SaaS tools (case management, CRM, project management, reporting tools) to improve workflow.

5 to 10+ years of experience in operations, business administration, or a related managerial role.

Minimum 3 years of experience in a law firm or professional services organization.

Bachelor’s Degree.

Group perks including extended health care, dental care, vision care, and telehealth.

Paid time off and statutory holidays.

Company events and team‑building activities.

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📌 Operations / General Manager - Remote (Montreal)
🏢 Cohen Immigration Law
📍 Montreal