Senior Business Analyst / Change Management Lead
Remote | 12-Month Contract
Overview
Our client is seeking a Senior Business Analyst / Change Management Lead to support two strategic enterprise technology initiatives focused on network modernization, cybersecurity enhancement, and operational readiness.

The successful candidate will provide business analysis and change management services across multiple workstreams, supporting stakeholder engagement, requirements gathering, process design, communications, training, operational readiness, and transition to support. This role requires experience working on complex IT infrastructure and cybersecurity programs involving multiple stakeholder groups and technology teams.

Project 1: Secure Access Service Edge (SASE) Transformation
Project Description
This project will modernize the organization's network and security architecture through the implementation of a Secure Access Service Edge (SASE) framework, including Secure Service Edge (SSE), Software Defined Wide Area Network (SD-WAN), Zero Trust Network Access (ZTNA), legacy VPN replacement for approximately 5,000 users, and ServiceNow integration.

The project aims to enhance cybersecurity, improve user experience, strengthen secure remote access capabilities, and support broader cloud transformation initiatives.

Key activities include requirements gathering, current and future state assessments, solution design, pilot and deployment activities, operational readiness, user training, transition to support, and project closeout.

Scope of Work
Provide Business Analysis and Change Management services to support:

SSE, SD-WAN, and ZTNA initiatives

VPN replacement activities

ServiceNow integration

Operational readiness planning

Stakeholder engagement and communications

Training and knowledge transfer

Transition to operations

Requirements & Current/Future State Assessments

Process Maps, Use Cases & Requirements Traceability Matrix (RTM)

Change Impact Assessment & Communications Plan

Service Design & Operational Readiness Deliverables





Training Materials & Knowledge Transfer Documentation

Transition to Operations & Benefits Reporting

Project 2: Network Access Control (NAC) Expansion
Project Description
This project will expand the organization's Aruba ClearPass Network Access Control (NAC) platform following the successful completion of Phase 1.

The initiative includes migrating additional wired and wireless device groups, establishing standardized authentication and access control policies, supporting Zero Trust principles, and developing a retirement plan for legacy Microsoft NPS infrastructure.

The project aims to improve network security, device authentication, governance, and operational support processes.

Scope of Work
Provide Business Analysis and Change Management services to support:

Aruba ClearPass NAC expansion

Device migration planning

Authentication requirements gathering

Network access policy development

Operational readiness activities

Training and testing coordination

Governance activities

Current State Authentication Assessment

Network Access Policies & Migration Roadmap

Training & Knowledge Transfer Materials

Operational Readiness Assessment & NPS Retirement Plan

Required Qualifications
Education & Certifications

Certification in Business Analysis (CBAP, PMI-PBA, or equivalent)

Experience

Minimum 5-7 years of experience as a Business Analyst supporting large-scale IT projects and enterprise technology transformations.

Proven experience in workflow and process mapping, requirements management, vendor coordination, and stakeholder engagement.

Experience supporting network infrastructure, cybersecurity, authentication services, NAC, SD-WAN, SSE/SASE, ZTNA, and ServiceNow initiatives.





Experience conducting current and future state assessments, process analysis, and requirements documentation.

Experience leading operational readiness, transition-to-support, training, and change management activities.

Experience developing communications plans, change impact assessments, and stakeholder engagement strategies.

Experience supporting governance activities, benefits realization, and executive reporting.

Familiarity with STRA, PIA, and other regulatory compliance processes.

Skills

Strong analytical, problem-solving, critical-thinking, and time-management skills.

Excellent communication, facilitation, and stakeholder management capabilities.

Ability to work effectively with business stakeholders, technical teams, vendors, and project leadership.

Proficiency with Microsoft Visio, Smartsheet, Excel, Jira, and project management tools.

Experience creating process maps, use cases, requirements documentation, training materials, operational documentation, and readiness assessments.

Role: Senior Business Analyst / Change Management Lead

Duration: Approximately 12 Months

Location: Remote

Everforth Apex Benefits Overview
Everthest Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

In terms of career development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

#J-18808-Ljbffr

📌 Business Applications Analyst I (British Columbia)
🏢 LMI Technologies
📍 British Columbia