Chrono Innovation is a fast-growing tech startup that provides a cutting-edge solution to help people manage their time more effectively. Our platform, Chrono Platform, is designed to optimize productivity and streamline workflows by automating time-tracking and task management.

At Chrono, we arm upstarts with the tools to adapt and thrive quicker.

THE CHRONO APPROACH
We’re here for when our partners need a fresh perspective, an ambitious advantage and a strong, wise ally to set them up for success.

We deliver innovative and creative solutions so our partners can remain focused, nimble and daring. We earn the trust of our partners through transparency, honesty and reliable delivery.

WE VALUE
People:

Our clients aren’t clients, they’re our partners. They’re people with whom we build meaningful, mutually beneficial long-term relationships.

We earn the trust of our partners through transparency, honesty, and reliable delivery. To nurture the relationship, we get to know them as people — through natural conversation, we learn about them and their lives.

Clarity:

We rely on clarity to strengthen our partnerships. We keep our partners informed every step of the way — they’re never left wondering about the state of their initiatives.

OUR SERVICES

Product Development

Software Engineering

Growth & Acceleration

Software talent hiring

OUR PRODUCT
Role
As a Director of Client Delivery & Success , you will be accountable for portfolio performance, client trust, and commercial sustainability across all service engagements.

You will lead the Project Management function and ensure predictable, high-quality delivery across multiple concurrent programs. Acting as the executive liaison for strategic accounts, you will build long-term client partnerships while safeguarding delivery governance, profitability, and operational discipline.

You will work closely with Engineering, Operations, and Sales to:

Ensure alignment between client expectations, delivery feasibility, and business objectives

Maintain full portfolio visibility and proactively manage risk

Protect delivery margins while driving predictable outcomes

Enable account growth and long-term retention

This role sits at the intersection of client strategy, delivery governance, and commercial performance , with direct impact on Chrono’s scalability and reputation.

Key Responsibilities
Chrono Innovation is looking for a Director of Client Delivery & Success who will:

Client Leadership & Executive Partnership

Build and maintain trusted executive-level relationships with key clients

Act as executive sponsor for strategic accounts

Lead QBRs and governance forums to ensure alignment and transparency

Protect and strengthen long-term client partnerships

Own full portfolio visibility across accounts, priorities, and delivery health

Define and enforce delivery frameworks, KPIs,



and operating cadence

Ensure consistent standards in reporting, forecasting, and execution discipline

Drive predictable outcomes across multiple concurrent programs

Commercial & Profitability Ownership

Own delivery profitability (burn vs. budget, margin control, trade-offs)

Make structured decisions balancing client satisfaction and financial sustainability

Ensure scope alignment and commercial discipline across engagements

Risk Management & Escalation Leadership

Identify delivery and client risks early

Lead mitigation strategies and executive escalations when required

Protect client trust during complex or high-pressure situations

Cross-Functional Alignment

Collaborate with the Director of Engineering & Delivery on capacity trade-offs and feasibility

Align with Product and Operations to ensure cohesive execution

Translate executive strategy into operational delivery plans

Account Growth & Retention

Identify expansion opportunities in partnership with Sales

Oversee account health tracking and renewal strategy

Drive long-term value creation within strategic accounts

PM Leadership & Organizational Maturity

Lead, coach, and elevate the Project Management function

Strengthen delivery discipline, forecasting accuracy, and operational maturity

Build scalable systems and processes to support Chrono’s growth

Qualifications

8+ years of experience in software delivery, program management, or client-facing leadership roles

Proven experience leading portfolio-level delivery across multiple concurrent programs

Strong background in client-facing environments, ideally within consulting or services-based organizations

Demonstrated ownership of delivery governance, operational cadence, and performance metrics

Experience managing commercial aspects of delivery (burn vs. budget, trade-offs, margin control)

Experience leading and developing Project Managers or delivery teams

Strong understanding of software development lifecycles and engineering constraints

Experience collaborating closely with technical leadership on feasibility and capacity alignment

We are looking for someone who:

Thinks at the portfolio level, not just the project level

Balances client trust with commercial discipline

Communicates clearly and confidently at the executive level

Leads with structure, predictability, and accountability

Proactively identifies risk and drives resolution

Builds scalable systems that support growth

Thrives in a fast-moving, scale-up environment





Technical Environment (Context)
You will work in teams building solutions using:

TypeScript / Node

.NET

React / Vue

REST APIs

Cloud-native and CI/CD environments

AI: Claude Code / Claude / Chatgpt

While this is not a hands-on engineering role, the Director of Client Delivery & Success must:

Understand modern web application architecture and delivery constraints

Be comfortable discussing technical feasibility and trade-offs with Engineering leadership

Interpret delivery risks related to scalability, integrations, and release cycles

Align client expectations with technical realities

A strong understanding of Agile software delivery environments and cross-functional collaboration between Product, Engineering, and Delivery teams is essential.

Internal Tools

Slack

Github

Google Workspace

Job Type: Full-time, Permanent

You are a good fit if
You set the standard for delivery excellence.

You have led complex service portfolios and understand that exceptional client experience is built on structure, discipline, and executive-level clarity. You don’t simply manage projects, you orchestrate performance across teams, accounts, and stakeholders.

You are trusted by executives. You communicate with precision, navigate complexity with confidence, and make difficult trade-offs without compromising long-term relationships.

You bring operational rigor. You design governance frameworks, establish robust delivery cadence, and ensure visibility across portfolio health, risk, and profitability. Predictability is not an aspiration for you — it is a non-negotiable.

You elevate people. You coach Project Managers toward higher standards, hold teams accountable, and build a culture where ownership and delivery excellence are embedded.

You anticipate risk before it becomes visible. You protect client trust, margins, and delivery stability through disciplined oversight and decisive leadership.

Above all, you believe that excellence in client delivery is a competitive advantage and you are motivated to build an organization where performance, trust, and commercial sustainability reinforce one another.

Working at Chrono Innovation
At Chrono Innovation, we invest in employee wellness. Working with us includes:

Flexible schedule with a hybrid work model (3 days per week in the office).

Offices in Griffintown’s vibrant neighborhood, with a bright, open-space work environment.

Personalized collective insurance coverage.

24/7 physical and psychological telemedicine for you and your family.

Access to the ChronoCare well-being program.

Paid training and courses through the Chrono University program.

Opportunities to develop new skill sets and grow your career

Registered Retirement Savings Plan ( RRSP ) and Registered Education Savings Plan ( RESP ) options.

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📌 Director of Client Delivery & Success (Quebec City)
🏢 Collage
📍 Quebec City