Elevate member relations as a Member Contact Centre Specialist with Steinbach Credit Union in Winnipeg. Provide exceptional support, answer inquiries, and promote tailored financial solutions.

In this full-time role, you will handle various member transactions and service requests with accuracy and courtesy. Your efforts will help build strong relationships through knowledgeable advice delivered via phone and digital channels. Occasionally, you will conduct outbound calls in response to inquiries and support internal teams.

Key Responsibilities:
• Process member transactions including transfers and account maintenance
• Deliver solutions-focused advice to enhance member experience
• Guide members using Internet Banking and digital services
• Conduct outbound calls for inquiries and internal support

Requirements:
• Grade 12 diploma and 1-3 years of relevant experience
• Solid verbal communication and listening skills
• Proven success meeting sales targets
• Professionalism in member service and problem solving
• Proficiency in Microsoft Word and Excel

Contribute to a team-driven environment, leveraging your communication skills and financial knowledge.
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📌 Member Contact Centre Specialist (Manitoba)
🏢 Steinbach Credit Union
📍 Manitoba