Summary The Customer Service Associate position is responsible for a variety of Customer Service, Accounts Payable, and Office/ Inventory Administrative and Clerical duties as well as providing support to management and employees and assisting in daily office administration. The Administrative Assistant must have outstanding communication and computer skills, as well as being an excellent problem solver who is well organized with an acute attention to detail.
Responsibilities Customer Service Process and record customer orders in the Oracle system
Prepare the BOLs for the shipping department and confirm customer POs
Generate customer billings based on BOLs
Respond to various customers inquires (products / sampling / pricing / orders / delivery / customer paper etc.)
Resolve customer complaints and communicate the issue with the appropriate personnel, and maintain valuable customer relations
Process credit card transactions for Cash in Advance customer and arrange pick up
Reconcile Daily Shipping Report and Invoice registration
Assist with inquiries from other departments (commercial, operation, finance, etc.)
Prepare customs documentation when it requires
Accounts Payable Prepare AP vouchers, match, code, enter invoices and credits into Oracle system based on DOA approvals
Review and verify the on-hold report weekly, release upon approvals
Manage vendor portfolios and requests (set up, payment terms, change requests, etc.)
Process prepayments and manage cheque requests
AP Accrual reconciliations
Manage supply returns in the system and manage vendor credits
Assist with other accounting tasks when it requires (ex. Audit documentation enquiries)
Office / Inventory Admin Enter daily Production based on production sheets
Process receipts into system based on paperwork passed on from other departments
Coordinate monthly inventory counts and investigate variances
Assist with administrative projects, overflow work from other departments and queries from senior management
Maintain various office files and provide general office filing support
Other Receptionist and office administration tasks (answer and direct calls, sort and distribute incoming mails, order office supplies, etc.)
Requirements 2+ years of relevant work experience (CSR, AP, office admin.)




Strong customer service and office administrative skills
Proficient in MS Office with expertise in Excel and Microsoft Word
Familiar with Oracle or the other ERP systems
Accounting experience is an asset
Excellent organizational and time management skills and a strong attention to detail
Outstanding communication and interpersonal skills
An ability to analyze operating practices to improve efficiency
Proactive problem solver
LIMITATIONS AND DISCLAIMER (Non-Canada) The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis. Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status. Silgan is a drug-free workplace.




LIMITATIONS AND DISCLAIMER – Canada The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to accommodate individuals with disabilities. Silgan endeavors to provide accommodations to individuals with disabilities to perform their essential job duties as long as the accommodation does not pose an undue hardship on the company’s operations and does not pose a direct threat of substantial harm to the employee or others. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Employment is always subject to the Silgan’s rights as employer, including the right to end employment in accordance with Provincial Law. Silgan is an equal opportunity employer. We consider applicants for all positions without regard to any ground protected under Provincial human rights laws. Silgan is a drug-free workplace. This page is specific to Silgan Containers, Silgan Closures, Silgan Plastics, Silgan Plastics Food Containers and Silgan Specialty packaging.
We are a leading worldwide manufacturer of dispensing and specialty closures for food, beverage, health care, garden, home, personal care, fragrance and beauty products. We are also a leading manufacturer of metal containers in North America and Europe, and we are the largest manufacturer of metal food containers in North America with a unit volume market share in the United States in 2021 of slightly more than half of the market. Additionally, we are a leading manufacturer of custom designed plastic containers in North America for a variety of markets, including the personal care, food, health care and household and industrial chemical markets.

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📌 Customer Service Support Administrator (British Columbia)
🏢 Silgan Plastics Portola
📍 British Columbia