Sales and Customer Service Specialist – Bilingual (English & French)

Job Description
IO Solutions is looking for bilingual candidates (English and French) who thrive on challenges and enjoy helping customers over the phone. Under the supervision of the Team Leader, the Sales and Customer Service Specialist will be responsible for providing on-the-phone quality customer service and meeting productivity targets. We offer you the prospect to learn and develop your skills and talents in a rewarding career through our Advancement Program. Please note that this position requires working onsite from our office in Montreal, Qc, Canada.

Competitive Environment

Dynamic and challenging work environment

Paid Full-time training

Dynamic work environment: Join a welcoming team that fosters collaboration and growth.

Stimulating incentives: Earn rewards and recognition for your hard work.

Job stability: Secure a permanent position with opportunities for advancement.

Multicultural team: Work alongside diverse colleagues who challenge and support you.

Career advancement: Take advantage of our Advancement Program, with 95% of our management team starting as telephone representatives. Grow into roles in training, supervision, management, and various departments like IT, finance, communications, and human resources.

Responsibilities

Provide attentive, courteous and efficient customer service

Provide a unique experience through the quality of your service delivery

Act as an expert on our products and services

Interact with customers by phone; advise and offer solutions adapted to their needs

Establish a climate of trust with the client in order to promote products, services and client retention

Analyze customer needs based on account and billing information





Identify and capitalize on sales opportunities during customer interactions by recommending additional services or products based on their needs

Effectively communicate the value of products and services to encourage customers to make informed purchasing decisions

Use persuasive sales techniques to promote the benefits of product upgrades or add-ons that meet the customer’s specific needs

Maximize customer retention by offering targeted solutions and promotions that encourage loyalty and long-term satisfaction

Handle objections and provide alternative solutions to close sales and enhance customer satisfaction

Meet or exceed sales targets by consistently identifying and leveraging sales opportunities during customer interactions

Qualifications

Excellent communication skills in both English and French .

Customer focused, positive attitude, empathy and good listening skills

Strong persuasion and negotiation skills, with the ability to influence customer decisions

Sales-oriented mindset, with a focus on identifying opportunities to offer products and services that meet customer needs

Experience in handling objections and turning potential rejections into successful sales

Ability to meet sales targets and work in a performance-driven environment

Comfortable promoting products or services in a customer-focused manner

Ability to multi-task and work in a computer environment

Ability to multi-task

Punctuality and respect for work schedules

Good time management

Organized and autonomous

Benefits

Transport refund (terms and conditions apply)

Employee discounts with IO Solutions partners

Various incentives, activities and events

Energetic and challenging work environment

Career Advancement program

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📌 Sales And Customer Service Specialist – Bilingual (English & French) (Quebec City)
🏢 IO Solutions Contact Center Morocco
📍 Quebec City