Summary of Position: The Supervisor is responsible for the day to day operation of the store. This person is accountable for leading the Ice Cream Team in providing COWS World Class Service to our customers.
Duties Include (but are not limited to): Demonstrate exceptional COW WOW service and coach junior staff in their customer service skills
Prepare all menu items according to procedure, including cone batter, waffle cones and bowls
Supervise staff and oversee the task rotation schedule
Establish and maintain appropriate dipper layout to ensure a valuable cross-section of flavours
Maintain records of waste, equipment inspections, temperature readings, and other checklists
Ensure that the food service environment meets quality control standards
Train staff in job duties, sanitation and safety procedures
Problem solve when staff or customer concerns arise
Perform opening and closing duties
Prepare bank deposits and nightly cash closes
Accurately process transactions, handle cash and make change
Monitor inventory levels and replenish supplies and ice cream flavours
Maintain the fresh dairy clean atmosphere of the COWS store
Maintain a clean fresh personal appearance at all times

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📌 Supervisor (Alberta)
🏢 The Job Resource Centre
📍 Alberta