Part-Time Airport Customer Service Agent
The Landline Company
Trenton-Mercer Airport
Ewing Township, NJ 08628
The Landline Company ( landlineco.com ) is an innovative ground transportation company that connects airline passengers to major airports through premium motorcoach service in partnership with airlines including Delta, Jet Blue, American Airlines, and Air Canada. With American Airlines, we take passengers to and from the Philadelphia airport to local regional airports including Wilmington, Wilkes-Barre/Scranton, Trenton, Atlantic City, and Allentown via our signature motor coach service. We are seeking Customer Service Agents to join us at our Trenton Airport location.
The Role
We are seeking part-time Customer Service Agents to join our team! You will be responsible for assisting customers at the Trenton-Mercer Airport in a welcoming and professional manner.
Responsibilities
Greet customers and provide information about our services
Assist customers with the boarding process
Answer customer questions and resolve customer concerns
Enter passenger information into reservations systems
Document and update customer records based on interactions
Load and remove customer baggage from Landline vehicles and baggage carousels
Develop and maintain knowledge of Landline’s products and services
Carry out Ground Security Coordinator functions when needed
All other duties as assigned
Qualifications
High School Diploma, GED, or equivalent education required
Minimum of 2 years of customer service experience
Experience working with an Airline Passenger Service System is preferred
Ability to pass a pre-employment drug screen, including marijuana , and participate in random drug and alcohol testing throughout employment (this is a USDOT safety-sensitive position )
Ability to pass a company background check (7-year history) and a TSA criminal history records check (10-year history) to obtain the required badge for access to secure airport areas
Valid driver's license and reliable personal transportation are required. Due to the 2:30 AM start time for this position, employees must have dependable transportation to consistently report to work on time. Public transportation, rides from friends or family, and rideshare services such as Uber or Lyft are not considered reliable transportation for this position.
Ability to build rapport with customers
Ability to prioritize and multitask
Positive attitude, strong work ethic, and qualified demeanor
Excellent written and verbal communication skills
Willingness to learn new systems and adapt to changing situations
Ability to lift up to 70 lbs
Benefits For Part-time Employees
Paid time off
Flight benefit privileges with our airline partners
Shift
This operation runs 7 days a week, including holidays.