Become a Customer Service Specialist with Eastlink, where you'll engage in impactful conversations every day. Whether on-site in Dartmouth or remote, your role will be essential in enhancing customer experiences.

At Eastlink, you will serve as the first contact for customers, addressing inquiries and offering tailored solutions. Your efforts will help customers navigate accounts and products while seizing sales opportunities. This position involves multitasking and accurately documenting interactions to meet performance goals and enhance overall service delivery.

Key Responsibilities:
• Answer customer questions regarding accounts and billing
• Recommend solutions based on customer needs
• Assist customers with upgrades and service requests




• Resolve concerns with professionalism and empathy
• Identify opportunities to promote valuable products and services

Requirements:
• Solid communication and relationship-building skills
• Experience in customer service or sales preferred
• Organized and detail-oriented approach
• Willing to work evenings and weekends
• Comfortable balancing sales and service conversations

Make a difference in customer service and contribute to Eastlink's mission of excellence.
#J-18808-Ljbffr

📌 Customer Service Specialist at Eastlink (Newfoundland and Labrador)
🏢 Colonial Group
📍 Newfoundland and Labrador