Elevate your career with Fenergo as a Senior Technical Account Manager. Lead technical relationships and drive service improvements for top financial institutions with advanced AI solutions.
As a Senior Technical Account Manager, you will manage a portfolio of Fenergo SaaS customers, ensuring technical excellence and proactive service delivery. This role emphasizes technical expertise, stakeholder engagement, and robust problem-solving abilities. You'll collaborate closely with Customer Support, Engineering, and Product teams to address challenges, manage incidents, and enhance customer experiences using advanced technologies.
Key Responsibilities:
• Own technical account governance for assigned customers
• Provide expert technical advisory and service assurance
• Lead incident management for major escalations
• Drive proactive service improvements based on customer feedback
• Collaborate across teams to establish technical requirements
Requirements:
• Significant enterprise customer experience in technical account management
• Robust understanding of SaaS and cloud environments
• Proven problem-solving skills with live customer issues
• Experience with service management and issue prioritization
• Excellent communication skills with technical and business stakeholders
Join Fenergo to contribute to AI-led customer support transformation in financial technology.
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