About Axya
Axya is building AI-powered technology that's transforming how the manufacturing industry sources and procures parts. Our platform connects manufacturers with suppliers and automates the entire source-to-pay process — from sourcing and quoting to procurement — making it faster, simpler, and more cost-effective for companies sourcing custom parts. By digitizing traditionally manual workflows, Axya enables manufacturers to operate with greater efficiency and competitiveness.

Axya is building AI-powered technology that's transforming how the manufacturing industry sources and procures parts. Our platform connects manufacturers with suppliers and automates the entire source-to-pay process — from sourcing and quoting to procurement — making it faster, simpler, and more cost-effective for companies sourcing custom parts. By digitizing traditionally manual workflows, Axya enables manufacturers to operate with greater efficiency and competitiveness. We are proud to cultivate an inclusive and collaborative work environment that fosters innovation, growth, and professional development. As a member of our team, you'll collaborate with passionate, forward-thinking professionals and contribute directly to transforming procurement in the manufacturing sector.

Role Overview
This is a forward-deployed CSM role. You come in with deep domain expertise in manufacturing, supply chain, or procurement — enough to immediately understand how a customer's operation works, where it breaks down, and what ‘better’ actually looks like for them. You pair that domain knowledge with strong project management, technical fluency, and a genuine change management mindset to become the trusted advisor your customers didn't know they needed. You own each account end-to-end — kickoff through deployment, health, renewal, and expansion — with no handoff. You generate reports, run workflows, troubleshoot issues down to root cause,



and drive the organizational change required for customers to realize real ROI. You spend meaningful time onsite with customers across Canada and the US, because some of the best work still happens in person. Customer success is a whole-organization priority at Axya. You work closely with the VP of Customer Success, fellow CSMs, our Data & AI Product Analyst, the Support team, and direct access to Product and Engineering. Your observations from the field shape the roadmap.

Key Responsibilities
Deployment & Project Management

Project-manage onboarding end-to-end: ERP integration coordination, buyer training, supplier onboarding waves

Set deployment KPIs at kickoff (PO volume, active suppliers, active buyers) and track weekly to steady-state

Coordinate across Support, Product, and Engineering to unblock issues proactively

Domain Expertise & Change Management

Understand each customer's procurement operation from the inside — workflows, team dynamics, organizational friction points

Redesign workflows, not just train on features — the goal is operational change, not just software adoption

Drive stakeholder alignment at multiple levels: operational users, procurement managers, executives

Conduct onsite visits to build trust, observe reality firsthand, and accelerate adoption

Strategic Health & Trusted Advisor

Run data-driven Business Reviews with quantified ROI narratives — procurement savings, cycle-time gains, sourcing performance

Generate custom reports, run diagnostic workflows,



and troubleshoot operational issues to root cause

Monitor health signals and intervene before risk escalates

Renewals & Expansion

Own renewals with structured intervention

Identify expansion signals, build the business case, and bring in Sales at the right moment

What We’re Looking For

3–5+ years in B2B SaaS CS, account management, implementation, or project management in an operationally complex vertical

Genuine domain expertise in manufacturing, supply chain, or procurement — you speak the language fluently, not just conversationally

Strong project management: you run structured deployments, own timelines, and close open loops

Technical fluency: you generate reports, navigate data, understand integration concepts, and troubleshoot to root cause without always needing engineering

Change management instincts: you identify organizational friction, align stakeholders, and drive adoption beyond surface-level usage

Commercially sharp: ROI narratives, renewal negotiations, expansion identification

Comfortable traveling for onsite customer visits across Canada and/or the USA

Excellent English

French a strong plus

Preferred (Axya-Specific)

Hands-on experience with an ERP system (SAP, Epicor, Genius, Kinetic, or similar), supply chain operations, or procurement — you've lived inside the systems and processes our customers use every day.

AI or automation workflow exposure

BI/SQL comfort

CRM/CSP familiarity

Why Join Axya

Unlimited vacation policy: because we believe in balance.

Comprehensive health insurance: your well-being matters.

Versatile work schedule: results matter more than hours.

100% remote: get the job done wherever you prefer.

Be part of a high-impact, collaborative team making real change in a traditional industry.

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📌 Customer Success Manager (Quebec City)
🏢 Axya
📍 Quebec City