Position Summary:The Assistant Restaurant Manager will successfully direct and oversee all activities of the dining cabin and restaurant to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations. The Assistant Restaurant Manager will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and effective in the execution of their assigned duties. Performance will be measured by guest satisfaction scores, departmental tests, management evaluation, and feedback from peers on the City Cruises' team.Please note this is a seasonal/contract position.Crew Benefits:Competitive WageRetention Bonus - up to $500.00!Complimentary Cruise Tickets & UniformsCrew Recognition AwardsComplimentary MealsCrew Referral Program - up to $200.00 per referralCrew EventsPaid TrainingDuties and Responsibilities:Customer Service:Provides amazing hospitality to guests and shipmates as prescribed in RESPECT Service SystemRotates as shift manager and ensures adherence to cruise scripts, supervision of staff, quality meal service and entertainmentGathers necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)Assists the Event Coordinator during boarding, greet and walk the guests to their tableIn the absence of the Event Coordinator, greet and assist the guests with their reservation and show them their tableConducts daily stand-up briefing and communicates to employee all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)Maintains highest standards of safety for customers and staffMaintains the highest standards of sanitation in accordance with local regulation and corporate guidelineDevelops and executes programs that improve the level of service and product qualityExecutes all opening and closing activities which include stocking, replenishing, wiping, sweeping and other duties as required to maintain an appealing, hygienic,



healthy and safe environment for staff and guests in their designated work areas. Including the completion of all daily & weekly checklists.Counts money in cash drawers at the beginning of shift (sorts, counts currency and coins) to ensure that amounts are correct and that change amounts are adequate.Responsible for all sales transactions from selling food and beverage items to cash reconciling in an accurate and timely fashion.Rotates food and beverage products by practicing first in and first out procedures.Checks I.D. on any guests ordering alcohol who look under 30 years old. Legal drinking age is 19 years old.Leadership and Teamwork:Leads by example; maintains highest levelof professionalism, integrity, and sound work habitsDevelops strong teamwork within the crewAssists in training, and development of all restaurant crew membersWork with staff on all preparatory work prior to starting and finishing of the eventFill in for server/event crew/bartender when that crew member is not available and provide service to the guestPrepare alcoholic & non- alcoholic requisition form for next cruise/eventArrange services for special eventsHelps execute incentive programs and engagement of City Cruises Canada employee programs.Maintains good relationship with other departments (marine, sales, and administration)Administration:Attends all scheduled meetingsAssists Restaurant Manager with weekly inventory and ordering product supplies for Harbour Tour boat (Oriole & Showboat)Prepare liquor, wine & beer ordering sheet at least one day before the eventOperates all restaurant systems (point of sale, inventory/purchasing system,



reservations system)Reconciles onboard cash and credit sales with the point-of-sale systemCompletes any other duties as assigned by the Director of Food & Beverage or the Food & Beverage ManagerBe prepared to begin work at scheduled timeMaintain uniform and personal grooming in compliance with appearance standardsRequirements & Qualifications:Minimum of two (2) years restaurant supervision experiencePrefer bachelor's degree with 1-2 years additional experience. Hospitality or Culinary degreeSmart Serve Certificate requiredFood Handler's Certificate requiredWill be required to be available for work on all major holidaysMathematical skills (addition, subtraction, multiplication, and division) necessary to interpret reports and budgetsMust be able to:Successfully manage front-line restaurant staffCommunicate effectively in oral and written formTrain, develop and motivate staffAnalyze and solve problemsAbility to read, write, and speak English to comprehend and communicate job functionsDemonstrated ability to manage multiple priorities/tasksEstablish and maintain effective working relationships as required by job responsibility
- Provide advice/opinion and exercise discretion concerning confidential and sensitive mattersListen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensusSet aside emotional factors and/or validate them in order to discover key/relevant issuesModerate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applicationsMust be able to work all shifts including days, weekends and holidaysAbility to reach, bend, stoop, wipe, push, pull, move or lift. Ability to safely move up to 40 lbs (18 kgs)Non-slip footwear is required to ensure safety in the workplace. Crew members must wear appropriate non-slip shoes during shifts.If required, wear assigned Personal Protective Equipment (PPE) (i.E. non-slip shoes, gloves, weather appropriate dress attire, sun protection)City Cruises Canada does not use AI technology in any part of the recruitment process.#CityCruisesCAN

📌 Assistant Restaurant Manager (Toronto)
🏢 Hornblower
📍 Toronto