Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Join the Square Account Management team and help our merchants grow their business! The Account Management team helps merchants get the most out of Square through product education, business advice and introducing new features.
Our team is hiring one SMB Account Manager - West Coast Remote who are passionate about helping business owners succeed. You will be responsible for nurturing relationships and finding creative ways to make Square products work for a complex array of customers. You will identify ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business.
Be responsible for growing and retaining a multi-million dollar GPV customer base
Understand customer needs to help achieve their business goals through Square
Cross sell and upsell products and features by discovering customer leads
Effectively and strategically address customer concerns and issues
Help grow our managed accounts program
Work with our Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square
Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs
2 - 3 years experience in Sales/Account Management or a related field, or equivalent experience in Ops or Food & Bev management
- Experience discovering and closing sales opportunities and building client relationships
- Experience successfully managing a pipeline to achieve revenue targets
- Passion and knowledge about how new technologies can help better serve small and medium size businesses
- Experience with Salesforce, CRM ideally
- Block takes a market-based approach to pay, and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
75,712 — $113,568 CAD
75,712 — $113,568 CAD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, adaptable time off, retirement savings plans, and modern family planning are just some of our offering.
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📌 Account Manager - Remote Work (Ottawa)
🏢 Square
📍 Ottawa