Drive profitability and customer satisfaction at Rocky Mountain Equipment as a Branch Aftermarket Manager in Olds. Oversee Parts and Service departments while enhancing operational efficiencies and staff performance.
In this managerial role, you will report to the Regional Aftermarket Sales Manager, focusing on the critical aspects of parts supply and service excellence. Your responsibilities will include data analysis for performance monitoring, managing customer satisfaction, and leading your team to achieve productivity targets. You will also be involved in business development by gaining contracts and producing innovative solutions.
Key Responsibilities:
• Analyze data for performance monitoring and improvements
• Manage supply chain processes for customer satisfaction
• Oversee display of seasonal parts and merchandise
• Develop business through contract acquisition and problem analysis
• Train staff and improve their performance
Requirements:
• Solid knowledge of agricultural and industrial equipment
• Proficient in Excel, Word, and mathematical processes
• Understanding of parts pricing and service recovery
• Excellent inventory and time management skills
• Experience with loss sales analysis and departmental expenses
Lead your team in maximizing profitability and customer service at Rocky Mountain Equipment's Olds dealership.
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