Elevate customer experiences with Sporting Life Group as a Customer Care Representative. This role focuses on supporting inquiries, issue resolution, and enhancing the overall shopping experience in a hybrid environment.

As a key member of the Sporting Life team, you will provide qualified support via email and manage customer inquiries related to orders and returns. Your goal is to ensure high service standards while collaborating with internal teams and maintaining department KPI performance.

Key Responsibilities:
• Deliver exceptional customer service aligned with the company mission
• Manage and resolve inbound customer cases and emails promptly
• Support key performance indicators like First Response Time and Average Handling Time




• Investigate issues impacting order fulfillment and delivery
• Maintain accurate records of customer interactions in Service Cloud

Requirements:
• 1 – 3 years of retail or customer care experience
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Comfortable collaborating with cross-functional teams
• Knowledge of Sales Force and Microsoft D365 is a plus

Harness your customer service expertise to enhance Sporting Life's commitment to active living and sport.
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📌 Customer Care Representative at Sporting Life (Ontario)
🏢 Sporting Life
📍 Ontario