Mackenzie Health’s two hospitals—Mackenzie Richmond Hill Hospital and Cortellucci Vaughan Hospital—each have a full-service emergency department, core services, and specialized services to provide you with the care you need. Our Woman and Child, Inpatient Mental Health, and Inpatient Integrated Stroke programs are available to the community at Cortellucci Vaughan Hospital. An extensive range of outpatient clinics, chronic kidney disease care, complex continuing care and rehabilitation are available at Mackenzie Richmond Hill Hospital.

Position: Security Ambassador

Averaging Agreement: Employment Standards Act

Hours: Monday to Friday (0700 - 1500)

Duties & Responsibilities:

Continually monitors and actively patrols the emergency department waiting areas and pro-actively engages patients (awaiting treatment), visitors and staff in order to develop a positive safety culture and creates opportunities to enhance the user experience by making connections with those in the area and, where possible, alleviating some of the stresses and anxiety through respectful interpersonal interactions

Uses supportive verbal techniques and engages staff resources in order to identify appropriate strategies aimed at the de-escalation of potentially violent behavior

Develops relationships and maintains liaison with clinical and operational stakeholder groups to ensure effective communication and consultation in the development of appropriate support and/or intervention strategies

Acts as a principal contact for security services within the emergency department and liaises with emergency responders including law enforcement and Emergency Services when managing individuals who may pose a risk of violence

Makes observations relating to obvious visual changes to the apparent health of those awaiting services (i.e. loss of consciousness, dizziness, obvious labored or difficult breathing, unresponsiveness, etc.) in the area and immediately identifies any concerns to clinical staff





Conducts and documents an hourly census of the number of persons in the waiting areas

Maintains basic data concerning the number of client contacts made during each shift

Establishes knowledge of the support options and resources available (i.e. warm blankets, food & drink, transit passes, community support resources such as shelters, etc.) and liaises with staff in order to ensure their applications are appropriate and not contrary to clinical needs (i.e. not all triaged patients should take food or water prior to being seen by a physician)

Develops relationships with regular patients and visitors and through consultation with stakeholders develops customized “Approach Plans” that identify strategies for safely and effectively managing individual patients and visitors who are known to present a potential risk of violence

Ambassador is not intended to get directly involved in physical interventions unless required to do so in order to preserve the safety of themselves or another person. Whenever possible, engage site security and/or the site Code White team in order to manage physically aggressive or threatening behavior

Prerequisites:

Valid First Aid & CPR Level C from a WSIB approved provider

Proof of up to date immunization records for Mumps, Measles, Rubella, Varicella and two step Tuberculosis skin test

Must be willing to complete N95 Mask fit testing during the training

English (oral/written) fluency is a must

Previous experience in security, law enforcement, or a related field preferred

Must be able to provide certifications in Management of Aggressive Behavior

Legally authorized to work in Canada

Why choose Paladin?

Opportunities for training and career development

“Work today, get paid today—daily pay available”

Certification Requirements (All)

First Aid and CPR - Level C Certification
Valid Ontario Security License
Immunization Record for Measles, Mumps, Rubella and Varicella and two step TB skin test
COVID Double Vaccinated
Authorized to legally work in Canada

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📌 Security Concierge (Ontario)
🏢 FirstService Residential
📍 Ontario