Elevate your career with Dal-Tile as a Customer Service Specialist in a supportive workplace. Serve walk-in customers, manage inquiries, and ensure order accuracy in this dynamic role.

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a dedicated Customer Service Representative II. This role focuses on high-volume inbound calls while providing meticulous customer account management and order processing. Candidates should possess strong communication skills and thrive in a fast-paced, team-driven atmosphere.

Key Responsibilities:
• Manage customer accounts with order entry and status inquiries
• Handle a high volume of inbound calls using ACD
• Process sales orders, faxes, and maintain reporting




• Collaborate with internal teams to resolve order issues
• Participate in special projects as required

Requirements:
• High School Diploma or GED equivalent
• 3+ years of call center or customer service experience
• Preferred knowledge in customer account management
• Proficiency in Word and Excel
• Strong organizational and problem-solving skills

Bring your customer service expertise and interpersonal skills to Dal-Tile and contribute to our exceptional service excellence.
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📌 Customer Service Specialist at Dal-Tile (Alberta)
🏢 Mohawk Industries
📍 Alberta