Become a key player in technical support innovation at XR! As a Senior Technical Support Specialist, drive automation, troubleshooting, and mentoring in a dynamic work environment.

At XR, you will thrive in a high-energy environment while addressing complex technical issues across cloud platforms and APIs. This senior-level role demands strong problem-solving skills and communication abilities to streamline operations and enhance support quality. Your technical expertise will also empower you to mentor L2 support teams effectively.

Key Responsibilities:
• Serve as senior escalation point for L2/L3 support
• Troubleshoot distributed systems and cloud infrastructure
• Perform deep log analysis and backend validations




• Partner with Engineering, DevOps, and Product teams during incidents
• Identify automation solutions for repetitive tasks

Requirements:
• 5+ years in L2/L3 technical support roles
• Solid experience in Linux/UNIX and REST APIs
• Proficient in SQL and scripting languages
• Familiarity with CI/CD tooling and Git
• Knowledge of video codecs and media workflows

Leverage your technical skills and guide teams toward operational excellence in this impactful role at XR.
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📌 Senior Technical Support Specialist at XR (Ontario)
🏢 Extreme Reach
📍 Ontario