At Keyin College, students are at the heart of everything we do. We're looking for a Student Services Specialist who is passionate about creating a positive, connected, and supportive student experience. Working collaboratively with teams across the College, this role supports students throughout their entire student journey—from onboarding and their first days as a student through to graduation and transition beyond the College. The Student Services Specialist helps create a consistent and welcoming experience at each stage of that journey, ensuring students feel informed, engaged, supported, and connected to the right people and resources.

This is a hands‑on, people‑focused role for someone who enjoys building community, staying organized, communicating effectively, and finding creative ways to continuously improve the student experience.

Support a positive and consistent student journey from onboarding through graduation, helping students feel welcomed, informed, connected, and supported throughout their time at Keyin.

Coordinate key student touchpoints and milestones throughout the College experience, helping create a smooth transition between each stage of the student journey.

Support student retention through check-ins, follow-up, feedback, and connection to appropriate College resources.

Develop student communications, including newsletters, announcements, reminders, event promotions, and service updates.

Maintain Student Services calendars, records, trackers, and other administrative documentation.





Identify opportunities to improve Student Services processes, communications, and programming.

Student Support & Resources

Serve as an approachable point of contact for student questions and concerns, helping students navigate College services and processes.

Connect students with appropriate internal and external resources and supports when needed.

Support the coordination and follow‑up of student concerns, complaints, and conduct‑related matters in collaboration with appropriate team members.

Diploma, certificate, or degree in Business Administration, Communications, Digital Health Administration (DHA), Digital Office Administration (DOA), Education, or a related field.

Experience in student services, customer service, communications, event coordination, administration, or a related area is considered an asset.

Experience in a post‑secondary environment or familiarity with community resources in Newfoundland and Labrador is considered an asset.

Professional Growth – Opportunities for training and career development.

Outstanding Benefits – Health care, EAP, paid time off, on‑site parking, company events, and more.

If you enjoy connecting with people, creating engaging experiences, communicating effectively, and helping students make the most of their college experience, we'd love to hear from you.

Apply today and help us create a welcoming, connected, and engaging experience for every Keyin student!

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📌 Student Service Specialist(s) (Ottawa)
🏢 Hospitality
📍 Ottawa