Bayshore HealthCare is one of the Canada's leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada's Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada's Best Employers in Forbes 2023 list.
The Intake Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and outbound calls. He/she will also contribute to other activities as necessary to support the Intake Team.
book assessments with local Home Health branches; Accurately record client information in our CRM to ensure up-to-date family information and status.
Provide effective and productive service over the telephone.
The Client Intake Specialist reports to the Client Experience Manager as designated by the Managing Director.
Strong computer and typing skills necessary, including Word and Excel.
talk on the phone and take notes on the computer.
excellent telephone communication skills and commitment to continual learning; STANDARDS OF PERFORMANCE
~ PERFORMANCE REVIEW
~ Performance will be reviewed on an ongoing basis with a formal or informal review at the end of a three month probationary period and subsequently, on at least an annual basis. Input will be sought from employee, Supervisor, NSC and Field employees, and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations