Drive strategic client success as a Senior Technical Account Manager at Affirm, focusing on operational health and technical solutions for merchant integrations in a remote role.
The Senior Technical Account Manager (L6) at Affirm will manage the operational aspects of technical accounts across the strategic alliance portfolio. This position demands expertise in alerting, monitoring, troubleshooting, and performing root-cause analysis to ensure seamless integrations. As a part of the Engineering team, you will collaborate with multiple departments to translate technical inquiries into actionable solutions while guiding less-experienced TAMs toward professional growth.
Key Responsibilities:
• Manage operational health for strategic alliances • Monitor and troubleshoot integrations proactively • Conduct in-depth analyses of technical issues • Drive custom launch initiatives with stakeholders • Lead technical projects and define project roadmaps
Requirements: • Minimum six years in a technical account role • Expertise in RESTful APIs and webhooks • Robust project management and communication skills • Ability to read and write production-level code • Proficiency in troubleshooting and diagnostics
Showcase your skills in technical account management and elevate merchant integrations with Affirm's supportive team. #J-18808-Ljbffr