Alteo is seeking a Data Center Director for a permanent position based in Victoriaville.

*** Hybrid work: 3 days in the office; 2 days remote ***

You will be responsible for ensuring that our clients’ requests are handled efficiently while actively participating in the department’s operational management. Drawing on your strong customer service skills and inspiring leadership, you will effectively contribute to customer satisfaction and the professional growth of your team members.

RESPONSIBILITIES:
> Lead the data center

Ensure the technical and operational integrity of the data center (including the entire IT infrastructure that supports hosted services)

Ensure the proper functioning of electromechanical systems, ranging from power supply to cooling. You will also be responsible for the physical security of the data centers (e.g., access control, fire protection, etc.)

Ensure that incidents, service requests, and issues are managed effectively in accordance with best practices (ITIL) and established customer service level agreements (SLAs)

Manage and coordinate incident support, and be assigned to it on a rotating basis to assist with major issues (escalations)

Ensure that various projects are carried out efficiently and delivered on time and within budget

Ensure that maintenance work and recurring activities (e.g., backups) are performed efficiently and correctly

Measure, monitor, and report on data center performance (using specific metrics)

Manage, control, and maintain the equipment inventory to ensure sufficient hardware is available at all times to meet established service level agreements (SLAs)

Develop a strategic vision to support business needs by leveraging standards, best practices, and data center-specific norms

Continuously monitor the latest IT developments and evaluate their relevance to the organization

Develop and maintain strategic business relationships with our suppliers while ensuring that related proposals are negotiated effectively

Audit and ensure the documentation for operating procedures, technical documentation, and processes under your responsibility is up to date

> Ensure the sound management of assigned human resources

Lead team activities, including planning, work organization, and task coordination

Actively participate in the hiring process

Ensure team engagement and full compliance with internal policies

Oversee the team’s development and performance.

PROFILE:

DEC/BAC in IT or equivalent

5+ years of experience in IT infrastructure management

Experience in team management

Expertise in data center-specific infrastructures and environments

Experience in SMEs (a plus)

Knowledge of ITIL practices (a plus)

Unifying leadership

Strong communication skills and dynamism

Proactivity and autonomy

Excellent organizational and planning skills

Ability to propose creative and innovative solutions

Solid listening and interpersonal skills, with both clients and colleagues

Commitment to meeting obligations

Naturally results-oriented and focused on client satisfaction

Commitment to respect, courtesy, collaboration, and kindness

Ability to resolve interpersonal conflicts tactfully

Stress tolerance and excellent adaptability

Alteo is seeking a Data Center Director for a permanent position based in Victoriaville.

*** Hybrid work: 3 days in the office; 2 days remote ***

You will be responsible for ensuring that our clients’ requests are handled efficiently while actively participating in the department’s operational management.



Drawing on your strong customer service skills and inspiring leadership, you will effectively contribute to customer satisfaction and the professional growth of your team members.

RESPONSIBILITIES:
> Lead the data center

Ensure the technical and operational integrity of the data center (including the entire IT infrastructure that supports hosted services)

Ensure the proper functioning of electromechanical systems, ranging from power supply to cooling. You will also be responsible for the physical security of the data centers (e.g., access control, fire protection, etc.)

Ensure that incidents, service requests, and issues are managed effectively in accordance with best practices (ITIL) and established customer service level agreements (SLAs)

Manage and coordinate incident support, and be assigned to it on a rotating basis to assist with major issues (escalations)

Ensure that various projects are carried out efficiently and delivered on time and within budget

Ensure that maintenance work and recurring activities (e.g., backups) are performed efficiently and correctly

Measure, monitor, and report on data center performance (using specific metrics)

Manage, control, and maintain the equipment inventory to ensure sufficient hardware is available at all times to meet established service level agreements (SLAs)

Develop a strategic vision to support business needs by leveraging standards, best practices, and data center-specific norms

Continuously monitor the latest IT developments and evaluate their relevance to the organization

Develop and maintain strategic business relationships with our suppliers while ensuring that related proposals are negotiated effectively

Audit and ensure the documentation for operating procedures, technical documentation, and processes under your responsibility is up to date

> Ensure the sound management of assigned human resources

Lead team activities, including planning, work organization, and task coordination

Actively participate in the hiring process

Ensure team engagement and full compliance with internal policies

Oversee the team’s development and performance.

PROFILE:

DEC/BAC in IT or equivalent

5+ years of experience in IT infrastructure management

Experience in team management

Expertise in data center-specific infrastructures and environments

Experience in SMEs (a plus)

Knowledge of ITIL practices (a plus)

Unifying leadership

Strong communication skills and dynamism

Proactivity and autonomy

Excellent organizational and planning skills

Ability to propose creative and innovative solutions

Strong listening and interpersonal skills, with both clients and colleagues

Commitment to meeting obligationsNaturally results-oriented and focused on client satisfaction

Commitment to respect, courtesy, collaboration, and kindness

Ability to resolve interpersonal conflicts tactfully

Stress tolerance and excellent adaptability

Alteo recherche un Directeur Centre de Données pour un poste permanent basé à Victoriaville.

*** Travail hybride : 3 jours au bureau ; 2 jours à distance ***





Vous serez responsable d'assurer la prise en charge efficace des demandes de nos clients tout en étant activement impliqué dans la gestion opérationnelle du département. En vous appuyant sur vos habiletés marquées en service à la clientèle et votre leadership mobilisateur, vous contribuerez efficacement à la satisfaction de la clientèle et l’épanouissement de vos collaborateurs.

RESPONSABILITÉS :
> Diriger le centre de données

Assurer l’intégrité technique et opérationnelle du centre de données (impliquant la totalité de l’infrastructure TI qui supporte les services hébergés)

Assurer le bon fonctionnement de l’électromécanique, allant de la fourniture d’énergie au refroidissement. Vous serez également garant de la sécurité physique des centres de données (ex. contrôle des accès, protection anti-feu, etc.)

Veiller à ce que les incidents, demandes de services et problématiques soient gérés efficacement selon les meilleures pratiques (ITIL) et les ententes des niveaux de services clients établies (SLA)

Gérer et coordonner le support de pannes, et y être assigné sur rotation afin d’y participer lors d’enjeux importants (escalade)

S’assurer que les différents projets soient réalisés de façon efficace et livrés dans les délais et budgets prévus

S’assurer que les travaux de maintenance et activités récurrentes (ex. sauvegardes) soient réalisés efficacement et correctement

Mesurer, suivre et présenter la performance du centre de données (via des indicateurs spécifique)

Gérer, contrôler et maintenir l’inventaire des équipements, de façon à disposer en tout temps de matériel suffisant pour respecter les objectifs de livraisons fixés (SLA)

Développer une vision stratégique en support aux besoins de l'entreprise en s’appuyant sur les standards, meilleures pratiques et normes spécifiques aux centres de données

Effectuer une vigie continue des dernières nouveautés en TI et évaluer la pertinence de ces avancées pour l’organisation

Développer et maintenir des liens d’affaires stratégiques avec nos fournisseurs tout en s’assurant de négocier efficacement les propositions associées

Auditer la mise à jour de la documentation des procédures d’utilisation, de la documentation technique et des processus dont vous serez responsable

> Assurer la saine gestion des ressources humaines attitrées

Diriger les activités au sein de l’équipe, incluant la planification, l’organisation du travail et la coordination des travaux

S’impliquer activement dans le processus d’embauche

Assurer la mobilisation de l’équipe et le plein respect des politiques internes

Voir au développement et à la performance de l’équipe.

PROFIL:

DEC/BAC en TI ou l'équivalent

5+ années d’expérience en gestion d’infrastructure informatique

Expérience en gestion d’équipe

Maitrise des infrastructures et environnements propres à un centre de données

Expérience en PME (atout)

Connaissances des pratiques ITIL (atout)

Leadership rassembleur

Bon communicateur et dynamisme

Proactivité et autonomie

Excellent sens de l’organisation du travail et de la planification

Habileté à proposer des solutions créatives et innovantes

Bonne écoute et habiletés relationnelles, avec les clients comme avec les collègues

Respect des engagements

Naturellement orienté vers les résultats et la satisfaction client

Avoir à cœur le respect, la civilité, la collaboration et la bienveillance

Habiletés à résoudre des conflits interpersonnels avec doigté

Tolérance au stress et excellente capacité d’adaptation

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📌 Data Center Director [#4997] (Quebec City)
🏢 Alteo
📍 Quebec City