Company Overview
Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award winning dealership with non locations is Alberta and British Columbia. For 50 years we have been empowering customers with reliable transportation solutions. We are committed to delivering exceptional quality and service, we aim to be the leading provider of commercial trucks by setting the industry standard for reliability, safety, and customer satisfaction. We have an exciting Service Manager opportunity in our Kamloops dealership.

Company Overview
Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award winning dealership with non locations is Alberta and British Columbia. For 50 years we have been empowering customers with reliable transportation solutions. We are committed to delivering exceptional quality and service, we aim to be the leading provider of commercial trucks by setting the industry standard for reliability, safety, and customer satisfaction. We have an exciting Service Manager opportunity in our Kamloops dealership.

The Service Manager’s main responsibility is to proactively develop and manage the service department business and operations in a way that maximizes customer and employee satisfactions, as well as positively contributes to the business performance and overall company profitability.

Service Department Management

Set routines for planning and following up on meetings

Carry out pulse meetings

Verify there is an efficient flow of authorized work in the service shop, ensuring quality and documentation

Develop, implement,



and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the service department

Monitor the ongoing condition of service shop tools and equipment, arranging purchase, repair, and calibration

Monitor Dedicated Customer Service and Digital Dealer adoption and utilization, addressing any deviations

Monitor and handle deviations, initiate proper actions and escalations

Coordinate with the parts department to ensure parts availability, ensure service exchange and warranty parts procedures are adhered to

Manage the service department facilities

Create and manage schedules and shifts

Service Department Customer Relations / Sales

Build and maintain the right level of relationships with customer representatives

Monitor the department’s processing of complaints and process major or complicated complaints

Assist service department personnel and customers regarding technical issues

Participate in meetings with key customers when required

Service Department Follow Up Results

Manage and analyze the service department’s running costs and expenses budget

Regularly follow up on service business and financial results

Set, monitor, maintain, and follow up on KPIs





Ensure compliance for all applicable licenses for the service department, including any renewals and/or emerging license and certifications required

Analyze current standards to identify and present opportunities for improvement of the service department

Proactively initiate improvement activities, ensuring conditions are in place to achieve departmental goals

Review warranty performance and financial impacts, addressing any procedural or training opportunities.

Service Department Leadership

Protect the employee’s and company’s reputation by keeping information confidential

Nurture a culture where diverse perspectives are welcomed, collaboration is encouraged, responsibility is shared, and continuous learning is the norm

Facilitate and encourage team to maintain and enhance qualified and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies, leading by example.

Contribute to the business goals by accomplishing related results and participating on projects as needed.

Qualifications

Proven dealership experience in a management role.

Strong mechanic experience with comprehensive mechanical knowledge.

Excellent customer service skills.

Ability to lead a team effectively.

Experience in truck repair and maintenance.

Skills in upselling and sales are advantageous.

Basic cash handling skills are preferred but not essential.

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📌 Service Manager (British Columbia)
🏢 Bosch Truck Group / Bosch Idealease
📍 British Columbia