Elevate customer care with Aplin as a Bilingual Customer Service Agent in Edmonton. Deliver exceptional support in English and French across multiple platforms to create a remarkable experience.

This full-time, in-office role is situated in Edmonton, Alberta, where you'll assist customers through phone, email, and live chat. You'll manage inquiries and concerns, collaborating effectively with internal teams to provide prompt solutions. The ideal candidate thrives in a busy environment, communicates clearly in both languages, and tackles challenges with a proactive approach.

Key Responsibilities:
• Respond to inquiries via phone, email, and live chat
• Manage customer concerns from start to finish
• Build product knowledge for effective solutions




• Investigate issues and explain solutions clearly
• Process returns, exchanges, and warranty claims

Requirements:
• High school diploma required; degree preferred
• Minimum three years in a high-volume customer service role
• Fluency in English and French, verbal and written
• Solid problem-solving and communication skills
• Ability to handle multiple conversations simultaneously

Deliver outstanding service as a Bilingual Customer Service Agent in Edmonton, bringing a solutions-oriented mindset and effective communication to Aplin's portfolio of brands.
#J-18808-Ljbffr

📌 Bilingual Customer Service Agent Edmonton (Alberta)
🏢 Aplin
📍 Alberta