At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. The Bilingual Contact Center Agent provides customer service and support in multiple languages, ensuring high‑quality customer interactions and satisfaction. This role involves handling customer inquiries, problem resolution, and maintaining qualified etiquette.
Provide customer service and support in multiple languages.
Handle customer inquiries and ensure customer satisfaction.
Resolve customer issues and provide accurate information.
High school diploma or equivalent required; bachelor's degree preferred.

Minimum of 2 years in customer service or a related field.

Contact Center Services
Customer Inquiries
Customer Satisfaction
Customer Service
Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

Location-based market rate for the role
Performance during screening and interview
Nurture long‑term relationships
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.




Use data to identify improvement opportunities
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
Resolve issues quickly using data and feedback
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

📌 Bilingual Call Centre Customer Service Representative (Ottawa)
🏢 Epiq
📍 Ottawa