Job Category Rooms & Guest Services Operations
Schedule Full Time
Located Remotely? Position Type Management
Bonus Eligible: Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Education And Experience
~ High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related skilled area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Supporting the Management of Rooms Operations Activities
Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
Understands night audit procedures and being able to comprehend and utilize reports as necessary.
Understands and complies with loss prevention policies and procedures.
Contributing Information to Support Managing to Budget
Verifies accuracy of room rates to maximize revenue opportunities
Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
Providing For And Managing The Guest Experience
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
Managing and Conducting Human Resources Activities




Trains staff and monitoring adherence to all relevant policies and procedures.
Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
continuously striving to improve service performance.
Empowers employees to provide excellent customer service within guidelines.
Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
Communicates performance expectations employees in accordance with job descriptions for each position.
Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
Effectively schedules employees to business demands and tracks employee time and attendance.
Assists in performing the payroll function.
Oversees daily shift operations and ensures compliance with all policies, standards and procedures.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). If you require an accommodation in relation to this job posting, our online application or an interview, please call View phone number on apply.j-vers.com or email View email address on apply.j-vers.com note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.

📌 Assistant Manager of Operations Full-time (Ottawa)
🏢 Westin Hotels & Resorts
📍 Ottawa