See what you can do with Prophix At Prophix, we’re building the platform that helps finance teams stop managing spreadsheets and start driving strategy. Prophix One™ brings planning, reporting, consolidation, and automation together in a single place, and we are expanding its AI capabilities faster than ever. If you want to work on a product that genuinely changes how finance teams operate, and do it alongside people who care about getting it right, this is where you want to be.
We’re headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia. Trusted by more than 3,000 finance teams across 100+ countries, Prophix One™ is built for organizations that want to plan smarter and move faster.
As Manager, Professional Services, you'll lead a team of Consultants and Solution Architects delivering Prophix One implementations for finance teams across North America, balancing hands‑on coaching with oversight of project timelines, quality, and client outcomes. You'll join the Professional Services organization within Prophix's broader Customer Success function, working closely with Sales and Delivery leadership to keep engagements on track and clients successfully live on the platform. Your team's execution directly shapes retention and expansion (GRR/NRR) for the accounts you support. Delivery Management & Implementation Health

- Own end-to-end delivery health across a portfolio of Prophix One CPM/FP&A; implementation and migration engagements across North America — not just schedule adherence, but whether each engagement is on a trajectory to produce a renewable, referenceable customer.
- Know when to escape and when not to: distinguish normal implementation friction from early warning signs of scope creep, stakeholder disengagement, or risk to go-live — and raise the right issue to the right person before it becomes a renewal problem.
- Actively watch for and intervene on churn risk during delivery — disengaged sponsors, missed milestones, shifting business priorities — and own the corrective action, not just the flag.
- Keep stakeholders current through both written and verbal updates — concise, data‑forward status to clients and to internal leadership (PS, Sales, CS) that reflects real engagement health, not just RAG status on a tracker.
- Maintain accurate, current data in delivery and reporting tools so portfolio health, capacity, and forecast are trustworthy at a glance — reporting hygiene is a delivery responsibility, not an afterthought.
- Surface expansion opportunity uncovered during delivery (new use cases, adjacent pain points, underused modules) and route it to Sales/CS with enough context to act on it.
- Close the feedback loop on scoping: when delivery reveals that an engagement was under‑scoped, mis‑estimated, or missing key assumptions,



proactively flag it to your manager and to Sales so the pattern gets corrected upstream — not just absorbed as delivery pain on this one project.
- Serve as the senior escalation point for engagement risk, scope challenges, and client issues, bringing judgment on severity and the right next move, not just visibility.
- Collaborate with Project Managers and Solutions Architects to ensure engagements are scoped, resourced, and executed to plan, and to close out projects as quickly as quality allows.
- Contribute to delivery methodology, tooling, and process improvement across the NA PS organization — particularly where recurring issues point to a gap in the playbook.

People Management

- Hire, onboard, develop, and retain a team of Professional Services consultants across North America.
- Conduct regular 1:1s, performance reviews, and career development conversations.
- Provide hands‑on coaching on delivery quality, client communication, and technical problem‑solving.
- Collaborate with the PS leadership team on capacity planning, resource allocation, and cross‑regional alignment.

Partner with Sales, Customer Success, and Support to ensure seamless handoffs and a cohesive client experience across the NA market.

~ Represent PS in pre‑sales conversations where delivery credibility and scoping input are required — including flagging scoping risk before a deal closes, based on patterns seen in delivery.

Degree in Accounting, Finance, Business, or a related technical discipline.

- 5+ years in a Professional Services or implementation delivery role within a SaaS or enterprise software setting.
- 3+ years managing or leading a team, with demonstrated ability to develop people and drive performance.
- Proven track record delivering complex, multi‑stakeholder software implementations on time, within scope, and in a state that supports renewal.
- Sound judgment on risk and escalation — able to distinguish normal delivery friction from a genuine threat to timeline, quality, or the client relationship, and to act on it early.
- Exceptional written and verbal communication skills — able to translate complex delivery situations into clear, concise updates for clients, consultants, and senior leadership.
- Self‑starter with a high degree of ownership — comfortable setting direction, identifying what needs to be done without being told, and driving initiatives through to completion in a fast‑moving environment.




- Comfortable operating in structured planning tools (e.g. MS Project, Smartsheet, monday.Demonstrated use of AI tools to improve team productivity, streamline processes, or enhance delivery quality; comfortable embedding AI‑assisted workflows into day‑to‑day operations.
- Commercial awareness — able to spot expansion chance and scoping risk, and to communicate it to the right people.
- Ability to travel to client sites for key engagement milestones as needed.
- Able to travel domestically and internationally as required and hold a valid passport.

Prophix, Anaplan, OneStream, Adaptive, TM1/Planning Analytics).

- Familiarity with ERP data integration patterns (SAP, NetSuite, Dynamics 365, or similar).
- Experience managing engagements involving partner co‑delivery models.
- Proficiency in French (written and spoken) is an asset for client engagement across Canada.

You know our platform, our customers, and how your team operates. You’re working independently, owning deliverables end to end, and building relationships across functions and regions.
You’ve improved a process, shipped something meaningful, or earned a seat at the table on a decision that matters.
Prophix is headquartered in the GTA, so joining our team puts you close to where decisions are made, strategy is set, and careers are built. You’ll collaborate across North America, Europe, and Australia, developing breadth you simply can’t get at a single market company. Our people move across functions, work directly with customers in different industries, and take on meaningful challenges early. Our values are Pursue Excellence, Build with Purpose, Create Wins for All, and Drive Continuous Innovation, and they guide how we actually make decisions.
The total target compensation for this role is $140,000 CAD to $160,000 CAD, in accordance with applicable pay transparency laws. Actual compensation will be determined based on factors such as skills, experience, location, and internal equity.

Comprehensive health, dental, vision, and mental‑health coverage
Retirement savings with employer contributions
Parental leave top‑up
Generous paid time off including vacation and sick time
Social events, team activities, and opportunities to build community
Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives
If you need accommodation at any stage, we’ll work with you. As part of our commitment to Responsible AI, we use a small number of AI‑supported tools to help with tasks like resume review, shortlisting, or creating interview summaries. AI is never used as the sole basis for hiring decisions, and your personal data is never used to train AI models. If you’d prefer not to take part in any AI‑assisted step, just let us know and we’ll be happy to accommodate.
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📌 Gestionnaire, Service à la clientèle / Manager, Customer Service (Toronto)
🏢 Prophix
📍 Toronto