Location: Ottawa, ON, Hybrid, 3 days on-site during probation, transitioning to a minimum of 8 days per month afterward

Language: Strong written and spoken English required, French is an asset

Duration: 2-year full-time term

Criminal record, education, credit and reference checks

Join a national professional association in a Member Services role focused on programs that support the qualified and financial well-being of members across Canada. Working within the Finance function, youll monitor and strengthen a portfolio of group benefits, insurance and financial programs while helping ensure they continue to deliver meaningful value.

Youll work closely with the National Program Manager as part of a small, collaborative team, while building relationships with insurance providers, financial services partners and internal stakeholders. Youll join a collaborative environment that values learning, autonomy, innovation and high-quality work. The role offers flexible working hours, a hybrid schedule, full benefits and pension throughout the term, plus exposure to national programs and established partners across the insurance and financial services sectors.

Youll monitor and evaluate member insurance, financial and group benefits programs, using data and program metrics to identify risks and opportunities.

Youll prepare and distribute accurate reports, translating program data and outcomes into meaningful insights for stakeholders.





Youll build trusted relationships with external partners and advocate for program participants to support timely resolution of concerns.

Youll collaborate on RFPs, program criteria and bid evaluations based on project requirements.

Youll review marketing and educational materials, coordinating updates with partners and communications professionals.

Youll monitor website analytics, program engagement and emerging industry trends to recommend improvements that keep programs relevant and sustainable.

Completed post-secondary education in Business, Marketing or a related discipline, or an equivalent combination of education and experience.

- Strong relationship-building, presentation and written and verbal communication skills, with meticulous attention to detail.
- Demonstrated experience monitoring and improving programs, services or products, combined with strategic thinking and problem-solving skills.
- Knowledge of project management principles and practices, with RFP experience considered an asset.
- Proficiency with Microsoft 365, SharePoint and Microsoft Teams.
- Experience with corporate liability programs and applying an equity, diversity and inclusion lens are assets.

We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. On occasion, we also use AI-assisted tools to help review applications.

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📌 Support Service Associate (Ottawa)
🏢 Altis Technology
📍 Ottawa