Help AWS customers get fast, confident answers when their network traffic misbehaves.

Hyperplane is the distributed network virtualization platform behind AWS services such as NAT Gateway, Network Load Balancer, Gateway Load Balancer, AWS PrivateLink and Elastic File System. It processes trillions of packets a day for millions of customer workloads. At that scale, finding the root cause of a customer issue is a hard technical problem. You'll build debug tools that both on-call engineers and AI agents can use. You'll work real customer escalations alongside building the tools, because the best debug tools come from people who have done the debugging. We expect you to use generative AI as a core part of how you work: to ramp up quickly in large, unfamiliar C, C++ and Rust codebases, to change existing systems safely, and as a building block in the diagnosis tools you create.

Investigate complex customer network issues across Hyperplane and partner services (load balancers, firewalls, endpoints), from packet captures down to dataplane source code, and turn each investigation into a reusable tool or pattern

Design and build tools that pull together evidence for a customer flow across multiple services and return a structured verdict quickly

Build and evaluate AI-agent-based diagnosis capabilities (for example on Amazon Bedrock AgentCore), including measuring whether the agents actually get it right

Build and maintain a library of known failure patterns drawn from past escalations, and make it something both people and AI agents can use





Define requirements for new telemetry (drop attribution, flow-level visibility), back them with data from real tickets, and influence dataplane teams to deliver them

Use AI-assisted development to understand and change existing production code across several services and languages, while keeping a high bar on correctness and operational safety

Mentor engineers across the Hyperplane org on debugging technique, and share what you learn through docs, talks and tooling

You might start the morning on a customer escalation where traffic is being silently dropped. You use an AI assistant to trace a code path you've never seen in a dataplane component, check the result against flow data, and reach a verdict. Some weeks are mostly building and some are mostly digging in. AWS Infrastructure Services designs, plans, delivers, and operates AWS's global infrastructure. We support every AWS data center and the servers, storage, networking, power, and cooling that keep customers connected to the innovation they rely on. We tackle hard problems with thousands of supply chain variables and need talented people to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists,



security experts, and operations managers. 5+ years of non-internship professional software development experience

5+ years of programming with at least one software programming language experience

Experience as a mentor, tech lead or leading an engineering team

5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

Bachelor's degree in computer science or equivalent

Amazon is an equal prospect employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D; insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. CAN, BC, Vancouver - 150,700.00 - 251,700.00 CAD annually

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📌 Senior Software Development Engineer, Amazon (Vancouver)
🏢 Amazon
📍 Vancouver