Line of Service Assurance Industry/Sector Not Applicable Specialism Operations Management Level Senior Associate Job Description & Summary At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organization. This includes managing schedules, coordinating meetings, and handling confidential information. Those in client administration at PwC will focus on managing and coordinating client relationships, prioritizing smooth communication and efficient service delivery. You will utilize strong organizational skills and attention to detail to support the overall client experience.
The Opportunity Coordinate engagement setup, compliance, risk management, onboarding, user access, and administrative activities across key systems, platforms, and collaboration tools.
Maintain engagement trackers, dashboards, and reports covering project status, compliance, public deliverables, milestones, risks, dependencies, and outstanding action items.
Coordinate governance activities, leadership reviews, key engagement meetings, client requests, approvals, documentation, and stakeholder communications.
Monitor engagement budgets, forecasts, actual costs, profitability, resource utilization, recoverability, and budget variances, and support billing schedules, provisions, and related financial activities.
Create and maintain engagement data in CRM and firm systems, and coordinate requests supporting staffing, access, compliance, financial, and operational requirements.
Support new client onboarding by establishing engagement infrastructure, processes, reporting frameworks, and collaboration tools.
Develop executive reporting and dashboards, including fee analysis, budget tracking, and performance insights, to support informed decision-making and financial discipline.
Lead project coordination and process improvement initiatives, facilitate engagement and client debriefs, and maintain lessons learned and action registers to support continuous improvement.
What You'll Bring Post-secondary education to the college diploma level in business, administration, or a related discipline is preferred; a university degree and PMP certification are considered assets.
A minimum of three years of experience in administration, project coordination, engagement support, or a related professional services role, or at least one year of experience as a practice staff member in Audit or Core Assurance.
Strong project management experience within audit, assurance, professional services, or financial services, with an understanding of the audit lifecycle and engagement management processes.
Experience supporting engagement economics, including budgeting, forecasting, financial reporting, resource planning, performance monitoring, and executive dashboard development.
Advanced proficiency in Microsoft 365 applications, Power BI, Alteryx, Adobe, DocuSign, project management tools, and reporting technologies.
Working knowledge of professional services systems and technologies, with the ability to quickly learn and effectively use new platforms, digital tools, and AI solutions to enhance quality, efficiency, and decision-making.
Understanding of regulatory, compliance, proposal, and public reporting requirements, corporate structures,



and internal service delivery processes.
Highly organized, with the ability to manage multiple stakeholders, engagement files, deadlines, and priorities in a rapid-paced environment.
Strong written and verbal communication skills, attention to detail, professional judgment, discretion, and the ability to work proactively and independently while knowing when to elevate issues.
A service-oriented, continuous improvement mindset, with a focus on quality, confidentiality, process consistency, and effective stakeholder support.
Ability to work in a hybrid environment, with a minimum of three days per week in the office, and flexibility to work occasional irregular hours during peak engagement periods.
The salary range for this position is $52,200 - $87,000. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.
Why you’ll love PwC We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development setting, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life.
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: (no listing) Degrees/Field of Study preferred: (no listing) Certifications (if blank, certifications not specified)
Required Skills Optional Skills Accepting Feedback
Accepting Feedback
Active Listening
Administrative Support
AI Fluency
AI-Human Collaboration
Analytical Thinking
Business Administration
Business Analysis
Business Information System
Business Process Improvement
Business Process Management (BPM)
Clerical Support
Client Interaction
Client Management




Client Onboarding
Communication
Communications Management
Confidential Information Handling
Creativity
CRM Software
Customer Relationship Management
Data Analysis and Interpretation
Data Entry
Data Interpretation
Desired Languages (If blank, desired languages not specified)
Travel Requirements Not Specified
Available for Work Visa Sponsorship No
Government Clearance Required No
Job Posting End Date (no date specified)
Accommodation We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.
AI in Recruiting The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).
Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi. L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).

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📌 Project Support Office Senior Associate (Ontario)
🏢 PwC
📍 Ontario