Act as the senior technical escalation point for complex issues across solar, EV charging, home automation, and energy management systems

Guide Level 1 and Level 2 technicians, installers, and service partners through troubleshooting and root cause analysis

Partner with a global Level 3 expert group, Quality, and Sustaining Engineering to investigate product failures and define next steps

Support teams remotely using service and diagnostic tools, with travel to the field for in-depth investigations

Develop and deliver technical and installation training for internal teams and regional partners

Bring field insights and recurring issues back to product, service, and engineering teams to improve current and future products

Contribute to service plans, process improvement, and continuous improvement initiatives

Own assigned cases through to resolution with timely follow-up

Qualifications

Hands‑on experience with EV charging, solar, batteries, power electronics, energy management, or a related electrical technology





Experience supporting technicians, customers, or internal service teams in a technical environment

Strong analytical and troubleshooting skills, including the ability to go beyond standard procedures and isolate root causes

Solid understanding of how hardware, software, and connected systems interact

Ability to turn incomplete information into a transparent technical assessment and action plan

Clear communicator with installers, support teams, customers, and engineers

Comfortable handling sensitive customer situations and explaining technical realities

Self-directed, able to manage competing priorities and learn new products quickly

Willingness to travel to field sites as needed

Education Requirements

Degree in Electrical Engineering, Electrical Engineering Technology, or a related technical field, or equivalent hands‑on experience

📌 Technical Service Engineer (Richmond)
🏢 Artech
📍 Richmond