Posting ID: 2026-89

Position Title: TECHNICAL WRITER

Hire Date: 11/1/2026

Position End Date: 3/31/2027

- Role Definition

Technical Writer: Focuses on translating complex technical workflows, system specs, and procedures into clear, structured, and easy-to-read documentation.

2. Scope of Work & Key Deliverables

Audit & Evaluation:

Audit current user guides, analyze click-through rates and usage metrics, and provide a detailed gap assessment with required updates.

User Guide Creation & Maintenance: Author and update user guides, job aids, and support resources for the upcoming major release.

Top Skills

Role Focus: Technical documentation, system specs translation, step-by-step workflow documentation, and structured user guide creation/maintenance.

Key Responsibilities & Deliverables:

Documentation Audit & Gap Assessment: Audit existing CreditLens user guides, analyze usage/feedback, and identify outdated procedures or missing functionality.

User Guide Overhaul & Maintenance: Author, update, and standardize comprehensive user guides, technical manuals, release notes,



and step-by-step procedure documents for the CreditLens SaaS platform and business banking release.

Target Operating Models (TOMs): Translate complex technical system specifications and API/model updates into clear, structured, and easy-to-read documentation for end users and support teams.

Resource Centralization: Maintain standardized, audit-ready documentation in shared repositories.

Key Qualifications:

Proven track record in software/SaaS technical writing, software user guide creation, and workflow mapping.

Robust technical comprehension and ability to collaborate with developers, business analysts, and credit specialists.

Engagement Model: Immediate project/contract engagement for the initial technical guide overhaul and ongoing maintenance cycles.

Project Description: Given the fluid nature of the CreditLens SaaS platform, updates to our user guides have not been well maintained throughout the solution upgrades. A substantial overhaul of our technical guides is required in preparation for the upcoming business banking release.

📌 Technical Writer- 2026-89 (Canada)
🏢 Emergitel
📍 Canada