Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including in office and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Advertised as: Cluster Lead Location: Toronto Office (Eglinton East or The Well, DT Toronto) – Hybrid Reports to: B2B Sales Supervisor Contract: Regular, Full-time Grade: College Diploma / Degree Travel Requirements: No For existing vacancy: Yes About Us TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees,



development of an efficient and responsible hybrid organization, combining work-from-home and on‑site solutions, with around 50% of employees now working remotely. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture Autonomous – We encourage and trust your decision‑making skills Progressive work environment – If you have skills to prove we have all ladders for you to grow Flexible – We believe in results Innovative – All ideas matter Inclusive – Everyone is Included and everyone wins About the job As a Cluster Lead, you will play a pivotal role in overseeing and managing a group of team leads or clusters within our organization. Your primary responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship‑building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. We help clients grow their business with sales at scale by optimizing

📌 Cluster Lead (Toronto)
🏢 TP USA
📍 Toronto