Enhance customer satisfaction as a Field Service Engineer in Western Canada with Daimler Truck North America. Focus on service excellence and network improvement by interacting with dealers and customers.

This role involves developing a strong service network in the Vancouver mainland, aiming to reduce Total Cost of Ownership and maximize DTNA product effectiveness. As a critical link between customers and various internal departments, you will drive efficiency while ensuring superior customer experiences. Candidates should have a solid technical background in the automotive service industry and be ready to lead key initiatives.

Key Responsibilities:
• Improve customer satisfaction through effective communication and support
• Develop service network capabilities with data analytics




• Negotiate repair costs outside warranty coverages
• Promote maintenance and training programs to customers
• Analyze product failures to recommend improvements

Requirements:
• 8 years automotive service experience or related degree
• At least 1 year in a leadership role
• Robust technical understanding of truck systems
• Excellent communication skills
• Ability to solve complex problems independently

Bring your expertise in customer service and technical skills to maximize the impact at Daimler Truck North America.
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📌 Field Service Engineer Western Canada (Ontario)
🏢 Daimler Truck North America
📍 Ontario