Keep freight moving from booking to delivery. You coordinate loads with carriers and customers, track every shipment, solve problems before they turn into delays and keep records clean in our AI-powered TMS.
Full-time · In office · Vaughan, Ontario
What you'll do
- Book and dispatch loads, and confirm pickup and delivery appointments.
- Source qualified carriers for each load and confirm rates and requirements.
- Track shipments and keep customers updated on status.
- Handle exceptions such as delays, reschedules and damage claims, and document them.
- Prepare and check shipping documents, including cross-border paperwork with customs brokers.
- Keep load details, documents and billing information accurate in our TMS.
What you bring
- Experience in dispatch, freight brokerage, carrier sales or logistics operations is an asset. We train organized people who communicate well.
- Clear, skilled communication by phone and email.
- Calm under pressure, detail-focused and organized.
- Comfortable learning new software. Experience with Excel or a TMS is an asset.
- Fluent English, written and spoken. French and Spanish are assets.
- Able to work full-time from our Vaughan office.