Be a key player at Resmed as a Senior Product Manager for CCaa S, enhancing global contact center solutions via strategic product management and stakeholder collaboration in a remote capacity. Leverage platforms like Ring Central and Salesforce.In this senior role, you will guide the evolution of our Global Revenue CCaa S Product Roadmap. Your expertise in NICE in Contact and contact center operations will be imperative as you drive product strategy, ensuring operational alignment across diverse teams. You will work directly with GTS and revenue teams to create unified platform strategies that respect regional requirements and constraints.Key Responsibilities:
- Develop, maintain, and execute the CCaa S Product Roadmap
- Present architectural recommendations to stakeholders
- Facilitate cross-functional workshops to clarify user requirements
- Drive operational feasibility through real-world CCaa S insights
- Align with CRM product teams on integration strategiesRequirements:
- Over 8 years of experience in CCaa S and product management
- Comprehensive knowledge of NICE in Contact and Salesforce
- Demonstrated success in managing multi-region product roadmaps
- Robust analytical and strategic problem-solving skills
- Effective communication and persuasion abilitiesUtilize your CCaa S expertise to transform customer interactions and drive success at Resmed.#J-18808-Ljbffr