Act as the senior technical escalation point for complex issues across solar, EV charging, home automation, and energy management systemsGuide Level 1 and Level 2 technicians, installers, and service partners through troubleshooting and root cause analysisPartner with a global Level 3 expert group, Quality, and Sustaining Engineering to investigate product failures and define next stepsSupport teams remotely using service and diagnostic tools, with travel to the field for in-depth investigationsDevelop and deliver technical and installation training for internal teams and regional partnersBring field insights and recurring issues back to product, service, and engineering teams to improve current and future productsContribute to service plans, process improvement, and continuous improvement initiativesOwn assigned cases through to resolution with timely follow-upQualifications
Hands‑on experience with EV charging, solar, batteries, power electronics, energy management,



or a related electrical technologyExperience supporting technicians, customers, or internal service teams in a technical environmentStrong analytical and troubleshooting skills, including the ability to go beyond standard procedures and isolate root causesSolid understanding of how hardware, software, and connected systems interactAbility to turn incomplete information into a explicit technical assessment and action planClear communicator with installers, support teams, customers, and engineersComfortable handling sensitive customer situations and explaining technical realitiesSelf-directed, able to manage competing priorities and learn new products quicklyWillingness to travel to field sites as neededEducation Requirements
Degree in Electrical Engineering, Electrical Engineering Technology, or a related technical field, or equivalent hands‑on experience
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📌 Technical Service Engineer (Winnipeg)
🏢 Artech
📍 Winnipeg