Become a key player at Plooto as a Staff Customer Experience Strategist, focusing on optimizing user journeys. Engage with data to enhance customer interactions and payment satisfaction.This role is integral to Plooto's mission, reporting to the VP, Risk & Operations. You will utilize deep customer understanding and data analysis to drive insights that inform strategic changes in our payment processes. Collaborating with cross-functional teams, you will address operational challenges and enhance the customer experience.Key Responsibilities:Analyze customer feedback and behavior dataIdentify root causes of contact and product churnCraft actionable improvements for payment workflowsShape priorities for customer-focused enhancementsCollaborate with teams to implement effective solutionsRequirements:Experience in customer experience strategy or fintechStrong analytical skills with tools like SQL and SalesforceProven ability to improve customer satisfaction metricsExpertise in identifying and solving operational issuesExcellent cross-functional communication skillsImprove customer journeys and create meaningful impacts at Plooto.