ServiceNow, Inc. in Montreal, Quebec is seeking an Experienced Customer Success Manager (CSM) to own consumption and adoption outcomes for a subset of high-value, complex customers.
The role requires leadership across CSM practices, collaboration with Directors and VPs, and a robust grasp of AI-enabled workflows. You will drive renewals, identify expansion opportunities, and mentor IC1/IC2 CSMs while shaping local playbooks and feedback loops.
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📌 Senior Customer Success Manager — AI, Growth, Montreal
🏢 Servicenow
📍 Montreal
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