Commercial Sr Associate, Customer ServiceRegular Full Time B0195-National Commercial Call Centre, Richmond Hill, ON, CA2 days ago Requisition ID: 1822Salary Range: $41,600.00 To $44,720.00 AnnuallyDo you believe in putting the customer first?Do you love to solve problems and create solutions?The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! This position reports to the Operations Manager.ResponsibilitiesRespond to customer inquiries and offer solutions in a courteous and professional mannerFollow up with customers to identify and support their needsPromote customer loyalty by providing exceptional customer supportMaintain excellence in detail and customer servicePromote team work within all departmentsConsistently follow up with customers on the progress of customer service related issuesProcess furniture warranty claimsUnderstand,



compliant with all Brick Group policies & proceduresReview and follow up on operational reports on a daily basisAssist in the training of new operations staffHandle escalated customer service issues and offer solutionsIncrease location profitability and efficiencyOther duties as assignedQualificationsExperience in a customer service or sales role (retail environment asset)High school diploma or equivalentExceptional communication skills, both written and verbalExcellent interpersonal and problem solving skillsProven ability to multitask and maintain organizationMinimize errors and ensure a high-level of data entry accuracyProficiency with computers and Microsoft Office programsFlexibility to work all shifts, including evenings and weekends, as requiredWhy The BrickA flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your familyCompetitive remuneration package that will commensurate with experienceCareer progression potential with plenty of access to ongoing personal and qualified developmentA dynamic environment to showcase your leadership talents.The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process.

📌 Commercial Sr Associate, Customer Service (Richmond Hill)
🏢 Leon's Furniture
📍 Richmond Hill