The Operations Team Member is responsible for assisting all customers in the yard with their product needs while maintaining a safe, clean, and organized environment. They play an key role as they generally are the first and last contact with our customers.ROLES & RESPONSIBILITIESGreeting all customers in a friendly manner with 60 secondsApproaching and interacting with all customers within 15 feetAssist all customers in finding products and offering product knowledge to enhance their shopping experienceAnticipate the customer's project and suggest additional products to meet customer's needs using the SMART, customer service standard (Seek, Make assessment, Add-ons, Review customer needs, Thank them)Assisting all customers to load product into their vehiclesCompleting the daily cleaning and upkeep of the yard, including culling lumber, organizing and flat stacking lumber,



price and product labelling & maintaining pallets and stockKeeping a clean and safe working environment for customers and employeesEnsuring always in compliance with WorkSafe StandardsBe proactively aware of all promotions and product availabilityCompleting opening and closing duties for the yard.QUALIFICATIONSForklift Certification or Previous Experience on Forklift are an assetAbility to work a flexible schedule including weekends and holidaysMust be able and willing to work in all types of weather conditionsA Passion for Customer Service with a "go above and beyond" attitudeDemonstrates a willingness to learn about productsAble to lift at least 50 lbsDetail orientated and strong attention to following safe work practicesExcellent listening, communication, and interpersonal skillsPrevious lumber, construction and/or retail experience is an asset

📌 Operations Associate (Trail)
🏢 Fraser-Valley-Building-Supplies-1
📍 Trail